DAZN Canada customer support service

DAZN is a subscription-only video live streaming service. It is available in nine countries spanning four continents. This service is a dedicated sports-only channel. It offers both live and on-demand streaming of multiple events from all over the world.

As of today, DAZN streams more than 25,000 sporting events every year. These events include both major to minor competitions, championships, and tournaments.

In the last few years, DAZN has grown at a very rapid pace and now boasts of 2,600 employees worldwide. It currently broadcasts around 75 major sports leagues as well as gaming competitions in many different countries. As of now, the network offers its fans around 250 million hours of dedicated content every year.

The DAZN Support System Network

The network has an excellent set of support pages. These pages are easy to understand and contain step by step instructions to help you resolve any issue or problem.

The DAZN Canada web site itself is available in two languages, English and French. However, you will have to browse around a bit while looking for the language tabs. You won’t see them in the traditional upper right corner of the site. They are located right at the bottom of the support webpage.

Technical help is available here and they also have a live chat option as well.  The help section is divided into DAZN subscribers and non-subscribers. Both these options have their own set of FAQs in the help section. Similarly, the live chat option also has a series of FAQs and you have to choose the one that best describes your issue with the service.  Some of the common FAQs include the following:

  • My account, billing, or payments
  • Feedback and feature requests
  • Catch-Up streaming issues

And several other questions each with their own detailed feedback.

dazn canada support

Content, App and Functionality

This tab features a drop-down menu that will enable you to take a birds-eye look at all of the various features that are available to DAZN subscribers.

For example, if you are interested in the NFL or the MLB schedule you can simply check out their schedules here.  Similarly, if you want to watch DAZN content on an iPhone or an iPad you can do so here.

The Key Moments Feature

Key Moments is a built-in feature on DAZN, and it is a sub-tab of the main functionality page. It has been designed to make it easy for you to find the most exciting parts of a soccer game. Especially when navigating with the help of the scrub bar.

If the Key Moments feature is available for your specific live stream, you will be able to see the tell-tale markers on the scrub bar. They will be in line with wherever that specific moment might have occurred.  Hovering the cursor over the Key Moments icon with your mouse will show you more information regarding that particular Key Moment. Selecting it will take you to a point a few seconds before the moment actually occurred. This way, you won’t have to waste even a single moment of the action.  You can find more information regarding Key Moments here.

Using the Pause and Rewind Live Stream Options

This is another subtab on the main content and functionality page. The best way to use the pause feature is to simply press the relevant icon on your DAZN live stream. This is a useful feature if you want to take a snack break. Once you press play, the video will simply continue from where you had left it off.  Alternately, you can also go back to the original or real-time version of the stream by clicking on the Go Live icon. It will fast forward the video and take you straight to the live-action as it is being played on the screen.

The app gives you total control of your onscreen viewer. It is possible to rewind, pause, and even fast forward both catch up and live videos. If you want to replay an incredible moment or gameplay once again, you can just skip back 30 seconds in order to relive the scene  This feature is available on smart devices and it enables you to take control of all of your playback options. You can do this simply by using the on-screen buttons on the timeline. If you are using a TV or a gaming console to watch DAZN, you will be able to control your playback with your remote controller.

Supported Devices

DAZN is supported by a large number of devices. The app and the network are available across multiple platforms. These include the following ones:

  • Android-based devices
  • Amazon Fire Tablets
  • Apple devices
  • Smart TV
  • PlayStation and
  • X box 

The Supported Devices Homepage Canada has a detailed list of all DAZN compatible smart devices, TVs and gaming consoles.

Instagram Page

DAZN’s Instagram page is part of their visibility strategy. In fact their Insta account’s icon present on the main website itself. If you click on the icon it will take you to daznglobal, which is what they call their Instagram page. The Instagram page has over 27,000 followers and more than a hundred posts. It is regularly updated by their social media team. Their account has loads of interesting information regarding new and upcoming events as well as highlights of old ones.

Twitter Feed

DAZN Canada has its very own dedicated Twitter Feed. They regularly update their account with plenty of fresh and updated content.  They take their Tweeter feed very seriously. And as of now, there are approximately 8.5k Tweets already posted on their account. They have close to 25k followers.

DAZN on Facebook

DAZN has a massive fan following on Facebook with more than 1.5 million followers. They share some of their most important announcements on their FB profile and also answer queries and questions in real-time. Their Facebook Page also contains highlights of most of the important games that have taken place in the recent past.

Conclusion

DAZN has successfully managed to retain the interests of its viewers by live-streaming some of the most important sporting events in the world.  They also keep their fans updated via their many social media accounts.

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