Chip Reverse Mortgage by Home Equity Bank takes pride in allowing Canadians aged over 55 to access up to 55% of their home’s value and turn some home equity into tax-free cash.
This helps them boost their retirement income and spend their golden years the way they have always dreamed! They have been in the business for over three decades, boasting an A+ rating by Better Business Bureau.
One of the secrets of their phenomenal success is their customer service. They never let their customers down and always prioritize their needs, concerns, and expectations.
This guide will tell you everything you need to know to contact the business.
Let’s dive right in!
You can connect with the customer service team at Chip Reverse Mortgage in various ways. For details, see below.
Want to inquire about Chip Reverse Mortgage? You can get in touch with a customer support member by dialing :
From 8:30 AM to 5:00 PM EST.
You can also call on
to talk to a customer service representative.
If you feel like writing to the customer support team at Chip Reverse Mortgage, you can use the address below:
1881 Yonge Street,
Suite 300 Toronto,
ON M4S 3C4
You can also visit Home Equity Bank to meet one of their customer service representatives and discuss your retirement finances in person.
You can view the directions on Google Map by clicking here.
You can send in your emails to Chip Reverse Mortgage at the following address:
Chip Reverse Mortgage is pretty active in the social media world.
Their customer support members reply to customers’ messages and comments promptly to ensure high customer satisfaction.
Here’s a list of the official social media accounts of Chip Reverse Mortgage:
To be eligible for the Chip Reverse Mortgage in Canada, you and your spouse should meet certain criteria.
Want to find out if you’re eligible to apply?
Thankfully, Home Equity Bank allows you to take a short quiz on their website to quickly determine your eligibility status. This quiz should take you no more than a couple of minutes to complete.
To view all FAQs and find the answer to your query, click here.
Chip Reverse Mortgage by Home Equity Bank offers free online tools and calculators to ensure maximum convenience.
Their Reverse Mortgage Calculator allows you to calculate the amount of tax-free cash you can qualify for with Chip Reverse Mortgage.
All you have to do is to fill out a few fields. In just a few minutes, you’ll get an estimate of your reverse mortgage.
Please note that this value is only an estimate. For a precise, accurate evaluation, you can get in touch with one of the reverse mortgage specialists by calling on the toll-free number.
Not sure what impact a reverse mortgage will have on your home equity over time? You can use the Chip Home Equity Calculator to find out!
Again, you’ll have to fill in a few fields before you get the results. Just remember that the results and charts you see are approximations based on the information you share. For more information on this, you can consult with a customer service representation at Home Equity Bank.
Chip Reverse Mortgage holds its customers’ feedback and suggestions in the highest regard. In case you have any complaints and want your issue to be addressed at the earliest, you are required to follow the steps below.
If you’ve been in contact with a customer service representative, it is best to get in touch with them directly. Oftentimes, your problem can be resolved by them in no time.
Please see the contact details below.
In case you’re already a client with existing mortgages, you can get in touch with a customer support specialist in the following ways.
The contact center is for individuals in the pre-mortgage stages.
Please see the contact details below.
Make sure you have included the following details before mailing the letter.
The team takes around seven business days to review a complaint and resolve the matter. In case more time is needed, someone will follow up and brief you on the progress.
In case you’re not satisfied with the outcomes of step 1, you may request to talk to the employee’s manager.
You must write to:
Client Relations Services Manager
Home Equity Bank
1881 Yonge Street, Suite 300
Toronto, ON M4S 3C4
If the outcomes of the aforementioned steps fail to satisfy you, you can escalate your complaint to the Complaints Officer.
Alternatively, you can get in touch with the Chief Privacy Officer if you have a privacy issue.
Phone: 1-877-905-2447
Email: complaintsofficer@homequitybank.ca
Mailing Address:
Complaints Officer
HomeEquity Bank
1881 Yonge Street, Suite 300
Toronto, ON M4S 3C4
In case none of the steps above resolves your complaint, you may take the matter to Independent Consumer Support Agencies.
Below is a list of agencies you can trust for assistance with your complaint.
You can contact FCAC in the following ways.
Here’s how you can contact the Privacy Commissioner of Canada:
General Inquiries:
For complaints:
Mailing Address:
Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, Quebec K1A 1H3
Website:
https://www.priv.gc.ca/en/report-a-concern/file-a-formal-privacy-complaint/
For financial services complaints, you can get in touch with OBSI.
Here are the contact details:
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