Canada’s leading small parcel delivery company, Canpar Express operates through sixty coast-to-coast terminals.
Its team comprises 1,700 members, all of whom are dedicated to building a solid working relationship with customers. From product development to technological upgrades and customer service, everything the company does is tailored and shaped to deliver customers’ parcels cost-effectively and efficiently.
Canpar Express serves in all Canadian provinces as well as the continental US. It provides service to all points accessible by road.
Over the years, the company’s transportation infrastructure and network have evolved into an extensive, modern system of terminals and line haul systems.
Ever since Canpar Express was acquired by TFI International in 2002, it has become a key member of the parcel delivery segment.
Backed by an ever-growing network of independently operating companies, TFI International is the indisputable leader in Canada’s logistics and transportation industry.
In both domestic and transborder markets, TFI International offers a unique and comprehensive combination of resources, geographical coverage, and capabilities.
Given their reputation, there’s no reason for you to think that the delivery firm will rank low on the customer service front. The firm’s official website caters to most of your needs.
In this guide, we’ll take a look at the company’s customer care services.
If you’re looking to partner up with Canpar Express, you may want to learn more about the company before you get started.
If you’re already a customer, you may want to provide feedback about the quality of service, file a claim, order supplies, and more.
For whatever reason you want to contact Canpar Express, you can mail your query to the Canpar Express head office or call the customer service team.
Canpar Express
201 Westcreek Blvd.
Suite 102
Brampton, Ontario
L6T 0G8
Phone Number:
From Monday to Friday, 8 am to 9 pm EST
If you want technical assistance, don’t use the above-stated phone number. Instead, use the following contact number:
There’s also a ‘Live Chat’ feature on the website that connects you with a customer service agent then and there.
Packaging and labeling are essential when it comes to product delivery. If you’re not sure how to pack your parcel, follow the ‘How to Pack’ guidelines by Canpar Express.
When it comes to sorting, Canpar Express relies on state-of-the-art technology that features incredible automation to ensure flawless sorting without any risk of damage.
However, scanning of parcels is a crucial step for the proper functioning of the system. Therefore, you must label each parcel with barcodes correctly. To study the exact labeling details, take a look at these labeling detail guidelines.
Besides, it’s important to note that Canpar Express doesn’t allow shipping of certain items. This might be for the safety of the item itself, to comply with the law, or for any other reason.
Also, air transportation has some its own terms and conditions, so not every shipment is acceptable for air transportation. To find out what Canpar Express doesn’t allow and what type of items are deemed unacceptable for shipping, visit the ‘What Not to Ship’ page on the company website.
To find out whether your shipment is accepted or not, contact the company via the details mentioned above or check with your Canpar Express driver.
Moving on, Canpar Express makes it extremely easy to ship a product. On its website, you can make use of many tools to prepare and plan your shipment. These include:
You can track your package with Canpar Express in various ways. If you have your destination postal code or shipper number, you can track your parcel by either the reference number or the barcode.
To track your package with Canpar Express, use their online tool. If you face problems tracking your package, contact the Canpar Express customer service team directly.
If you’re an ongoing customer who needs to manage and track the shipping process on a regular basis, we recommend registering for MyCanpar.
MyCanpar is a private portal that provides you access to enhanced services and features, allowing you to manage your shipping process more efficiently. Here is a list of items it offers:
As per the March 13, 2020, COVID-19 update, Canpar Express expressed its commitment to ensuring the safety of its customers and employees. As per the issued precautionary measures, the company is only accepting checks and not cash.
In addition, it clearly stated that customers wouldn’t be required to handle/sign electronic scanners. At the time of delivery, the delivery person will verbally ask and note the name of the receiver as proof of delivery.
Canpar Express serves its customers in the best possible manner. So, don’t hesitate to reach out to its team if you are struggling with shipment problems.
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Zero response. Arrival didn’t happen on Friday and now I am left wondering where my package is. No one to call and I don’t know what’s happening. Apparently my package was delivered to Burnaby then got sent to Surrey, but I live in Vancouver. Very disappointed, without a notice or package. Still waiting.
This is the worst service I have ever seen...I cant beleive you are still working...the delivery guy can not even bother to check the back of the house (and I specifally said that my number is in the back) then you call the chat after waiting a long time they say that I need to pay extra for a new delivery...I really hate your service...
Most useless delivery company on the market ....telephones don't work ...chat line does not work ...no employees... can not deliver a package ...put package on 5 day hold for return to sender and do not notify receiver .... Stay Away From This Company !!!!!
YOU COULDN'T DO WORSE.
I’m extremely disappointed with the delivery service of canpar.
This is not the first time I’ve experienced this , but the most recent delivery has really took a toll.
Most of the time there is an old guy in 50s who delivers my package and would not come up to the deliver the package and would wait downstairs in the lobby, it’s extremely difficult to deal with this every month with uncooperative guy.
This time , the guy never visited or called or buzzed me to come up , rather he dropped off the package about 4 kms away from my home.
Poor poor poor service
Spoke with a very rude customer service representative on Friday February 4th, 2022 around 5 p.m. she wasn’t helpful at all + she had an attitude. When I asked for her name she hung up on me!
Google is quite clear…..Canpar service is very poor.
DCQ
No communications cell phones between service center and driver. Poor service for delivery. Never again will i deal with Canpar.
I would never use Canpar as a delivery service. I live in a rural area and my driveway is approximately 500 feet long. I received three packages from your company but I had to pick them up at the road. The driver left the packages beside my mailbox across the road from my house. Fortunately I was home and saw the driver. I yelled to him to bring the packages to my door. He yelled something back and continued to unload and then left. We have been receiving tens of thousands of dollars worth of toys from various retailers for Barrie Christmas Cheer. There has been no issue with any other courier company bringing the packages to my door and leaving them under my covered front porch. We are in a dispute with Walmart right now over an order that we never received. Walmart says the order was shipped and I am assuming it was your company that made that delivery as well. Again I am assuming that someone probably saw the packages on the side of the road and helped themselves to them. I can understand leaving a package in the mailbox if it fits but these were three 16”x48” boxes. This is the poorest service I have ever received from a courier company. My mailbox isn’t even on my side of the road. I will also be confirming whether it was your company that delivered the missing order. If I could have given 0 stars I would.
Bad, Bad, Bad service. I just received my package from Canpar and have a video of the driver tossing my light fixture about 6 feet. A light fixture i have been waiting for 3 weeks. Well the video is clear and has sound of the box hitting the ground with a shatter sound of glass. The driver looks like he realized the incident and left. Thanks for NOT making my day!! I would like know who is responsible for that?