Canada’s leading small parcel delivery company, Canpar Express operates through sixty coast-to-coast terminals.
Its team comprises 1,700 members, all of whom are dedicated to building a solid working relationship with customers. From product development to technological upgrades and customer service, everything the company does is tailored and shaped to deliver customers’ parcels cost-effectively and efficiently.
Canpar Express serves in all Canadian provinces as well as the continental US. It provides service to all points accessible by road.
Over the years, the company’s transportation infrastructure and network have evolved into an extensive, modern system of terminals and line haul systems.
Ever since Canpar Express was acquired by TFI International in 2002, it has become a key member of the parcel delivery segment.
Backed by an ever-growing network of independently operating companies, TFI International is the indisputable leader in Canada’s logistics and transportation industry.
In both domestic and transborder markets, TFI International offers a unique and comprehensive combination of resources, geographical coverage, and capabilities.
Given their reputation, there’s no reason for you to think that the delivery firm will rank low on the customer service front. The firm’s official website caters to most of your needs.
In this guide, we’ll take a look at the company’s customer care services.
If you’re looking to partner up with Canpar Express, you may want to learn more about the company before you get started.
If you’re already a customer, you may want to provide feedback about the quality of service, file a claim, order supplies, and more.
For whatever reason you want to contact Canpar Express, you can mail your query to the Canpar Express head office or call the customer service team.
Canpar Express
201 Westcreek Blvd.
Suite 102
Brampton, Ontario
L6T 0G8
Phone Number:
From Monday to Friday, 8 am to 9 pm EST
If you want technical assistance, don’t use the above-stated phone number. Instead, use the following contact number:
There’s also a ‘Live Chat’ feature on the website that connects you with a customer service agent then and there.
Packaging and labeling are essential when it comes to product delivery. If you’re not sure how to pack your parcel, follow the ‘How to Pack’ guidelines by Canpar Express.
When it comes to sorting, Canpar Express relies on state-of-the-art technology that features incredible automation to ensure flawless sorting without any risk of damage.
However, scanning of parcels is a crucial step for the proper functioning of the system. Therefore, you must label each parcel with barcodes correctly. To study the exact labeling details, take a look at these labeling detail guidelines.
Besides, it’s important to note that Canpar Express doesn’t allow shipping of certain items. This might be for the safety of the item itself, to comply with the law, or for any other reason.
Also, air transportation has some its own terms and conditions, so not every shipment is acceptable for air transportation. To find out what Canpar Express doesn’t allow and what type of items are deemed unacceptable for shipping, visit the ‘What Not to Ship’ page on the company website.
To find out whether your shipment is accepted or not, contact the company via the details mentioned above or check with your Canpar Express driver.
Moving on, Canpar Express makes it extremely easy to ship a product. On its website, you can make use of many tools to prepare and plan your shipment. These include:
You can track your package with Canpar Express in various ways. If you have your destination postal code or shipper number, you can track your parcel by either the reference number or the barcode.
To track your package with Canpar Express, use their online tool. If you face problems tracking your package, contact the Canpar Express customer service team directly.
If you’re an ongoing customer who needs to manage and track the shipping process on a regular basis, we recommend registering for MyCanpar.
MyCanpar is a private portal that provides you access to enhanced services and features, allowing you to manage your shipping process more efficiently. Here is a list of items it offers:
As per the March 13, 2020, COVID-19 update, Canpar Express expressed its commitment to ensuring the safety of its customers and employees. As per the issued precautionary measures, the company is only accepting checks and not cash.
In addition, it clearly stated that customers wouldn’t be required to handle/sign electronic scanners. At the time of delivery, the delivery person will verbally ask and note the name of the receiver as proof of delivery.
Canpar Express serves its customers in the best possible manner. So, don’t hesitate to reach out to its team if you are struggling with shipment problems.
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I have tries unsuccessfully to contact Can Par regarding my delivery from Walmart. I placed an order with Walmart to be delivered by Canpar. Walmart advised that my order was on the move. I expected a delivery notice from Can par to advise that my order would be delivered. Date not time is usually on the delivery notice. I did not receive any information on my delivery from can par. I checked my Walmart account to see the status of my order only to see that my order had according to the information on my account that my order had been delivered to a mini mart for pickup. Also showed that the driver stated that he tried to deliver the parcel and I was not home. He lied. I was home and he did not call my apartment. I have call display, the only call I had from the lobby was UPS which delivered a parcel shortly before that Canpar driver said there was no answer. He also did not state that he would try again the following day as is the normal policy with Can par. This is an on going problem in my building . Drivers have come into the building with the delivery notice filled,stick it on the tenant directory and leave without calling the tenant. I like many of the tenants are seniors and don't drive which is why we ask for delivery. Overall the services with customer service and delivery is terrible. None of my enquiries have been answered and my parcel was returned to Walmart.
Terrible service. No sorry, what service? They don’t answer their customer service line, even after holding for an hour. They don’t call back even though that option is available, I tried that 3 times....nothing. You can’t update the address or perform any functions online, so if you can’t reach them, you’re hooped. My package has been sitting at their Burnaby Terminal for weeks. I can’t find the address for that site nor can I call them for release so That I can drive there myself or send my own courier at my expense. I am stuck with their crappy service, in a big black hole. I will never use Canpar and I will tell everyone I know, when I order online, I will insist they do not use Canpar. Other courier companies actually answer their phones even with the virus.
Sloppy delivery service, the package that was intended for my wife and I was delivered a few houses down and had very sensitive personal information. How can a driver or company not clearly see an address or property number. When trying to contact for follow up only got an answering machine. If you have sensitive information do not use them.
I received a phone call yesterday from delivery driver that they were unable to locate our home. They left there direct number and customer service number - I called both yesterday and left message on personal one, waiting for an hour on the other and then submitted a request to call me back on both my home and cell number - left that yesterday afternoon as well as this morning. I have had no return call as of yet.
Can someone please email me back.
I cannot do tracking as I do not know what parcel this is and from what supplier, and as a result don't know what tracking number to use. i have several deliveries coming.
Thank you
Deanna
My package has been damaged during delivery. I've got just a short explanations and nothing else. I'm really dissapointed about your services and I really believe you just let another to do the job.