Canada’s leading small parcel delivery company, Canpar Express operates through sixty coast-to-coast terminals.
Its team comprises 1,700 members, all of whom are dedicated to building a solid working relationship with customers. From product development to technological upgrades and customer service, everything the company does is tailored and shaped to deliver customers’ parcels cost-effectively and efficiently.
Canpar Express serves in all Canadian provinces as well as the continental US. It provides service to all points accessible by road.
Over the years, the company’s transportation infrastructure and network have evolved into an extensive, modern system of terminals and line haul systems.
Ever since Canpar Express was acquired by TFI International in 2002, it has become a key member of the parcel delivery segment.
Backed by an ever-growing network of independently operating companies, TFI International is the indisputable leader in Canada’s logistics and transportation industry.
In both domestic and transborder markets, TFI International offers a unique and comprehensive combination of resources, geographical coverage, and capabilities.
Given their reputation, there’s no reason for you to think that the delivery firm will rank low on the customer service front. The firm’s official website caters to most of your needs.
In this guide, we’ll take a look at the company’s customer care services.
If you’re looking to partner up with Canpar Express, you may want to learn more about the company before you get started.
If you’re already a customer, you may want to provide feedback about the quality of service, file a claim, order supplies, and more.
For whatever reason you want to contact Canpar Express, you can mail your query to the Canpar Express head office or call the customer service team.
Canpar Express
201 Westcreek Blvd.
Suite 102
Brampton, Ontario
L6T 0G8
Phone Number:
From Monday to Friday, 8 am to 9 pm EST
If you want technical assistance, don’t use the above-stated phone number. Instead, use the following contact number:
There’s also a ‘Live Chat’ feature on the website that connects you with a customer service agent then and there.
Packaging and labeling are essential when it comes to product delivery. If you’re not sure how to pack your parcel, follow the ‘How to Pack’ guidelines by Canpar Express.
When it comes to sorting, Canpar Express relies on state-of-the-art technology that features incredible automation to ensure flawless sorting without any risk of damage.
However, scanning of parcels is a crucial step for the proper functioning of the system. Therefore, you must label each parcel with barcodes correctly. To study the exact labeling details, take a look at these labeling detail guidelines.
Besides, it’s important to note that Canpar Express doesn’t allow shipping of certain items. This might be for the safety of the item itself, to comply with the law, or for any other reason.
Also, air transportation has some its own terms and conditions, so not every shipment is acceptable for air transportation. To find out what Canpar Express doesn’t allow and what type of items are deemed unacceptable for shipping, visit the ‘What Not to Ship’ page on the company website.
To find out whether your shipment is accepted or not, contact the company via the details mentioned above or check with your Canpar Express driver.
Moving on, Canpar Express makes it extremely easy to ship a product. On its website, you can make use of many tools to prepare and plan your shipment. These include:
You can track your package with Canpar Express in various ways. If you have your destination postal code or shipper number, you can track your parcel by either the reference number or the barcode.
To track your package with Canpar Express, use their online tool. If you face problems tracking your package, contact the Canpar Express customer service team directly.
If you’re an ongoing customer who needs to manage and track the shipping process on a regular basis, we recommend registering for MyCanpar.
MyCanpar is a private portal that provides you access to enhanced services and features, allowing you to manage your shipping process more efficiently. Here is a list of items it offers:
As per the March 13, 2020, COVID-19 update, Canpar Express expressed its commitment to ensuring the safety of its customers and employees. As per the issued precautionary measures, the company is only accepting checks and not cash.
In addition, it clearly stated that customers wouldn’t be required to handle/sign electronic scanners. At the time of delivery, the delivery person will verbally ask and note the name of the receiver as proof of delivery.
Canpar Express serves its customers in the best possible manner. So, don’t hesitate to reach out to its team if you are struggling with shipment problems.
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Take caution using a courier service(Canpar), my package has been sitting 9 days and has not moved, they said it may be in a trailer somewhere, they can't tell. They are still charging the same rates but give no guarantees at all. Was suppose to be a 5 day delivery, has been 17 now and the can't tell me where it is. Looking to see if my items are for sale online locally... no customer service what so ever.... Not looking like a Canadian Company, more like a US company that does not care about service just noticed Canpar has a D- rating with the BBB. Don't try calling, they have no answers, and I just waited well over an hour for the girl to hang up before I was finished...
This company is a joke been trying to get in touch with some1 since Thursday. No one ever calls back and was on the online talk to a agent for 3 hours but no one came on... never gonna use this company agian.. cust service is a joke
Ordered an online product from Walmart Oshawa, and the expected date was November 30. Went to the tracking page at Canpar, and the product was in Burnaby, BC . Finally I called Wal-Mart and they told me they would check the situation out. Finally received the package today, December 5th st 4:39 pm. The shipping label says it was coming from Milton, Ontario so why was it in BC. With the Covid-19 regulations, stipulations are that masks MUST be worn. The driver who delivered the parcel, was NOT wearing a mask and he seemed to not know what I was talking about. I was very disappointed with this service and will try not to use Canpar in the future.
When I enter the tracking number, I get an error message, saying to call customer services, or to email them. I have called several times, and wait forever, before the call gets dropped. No reply to my email (other than the standard autoreply). This is so frustrating. Tried Live Chat. No one to chats to me. If it were possible to give less than one star, I would give less than one star.
Two notices telling me that someone knocked on my door and stated nobody home. Both times people were in and never have we had a problem hearing the knocking at the door. I attempt to phone from number given on website, not in service.
This is like a phantom organization.
One week trying to call customer service parcel is lost , no answer , no call back THE WORST SHIPPING COMPANY THAT I EVER USED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! STAY AWAY FROM THEM !!!!!!!
I know due to pandemic situation it may be busy. But i have been trying to call the customer service since 2 days and i have left my callback number more than 10 times. I havent received any callback.
My delivery was not delivered and the courier just left a note saying we were closed.
That is not possible as we are open almost 24 hours. The next attempt is today and the delivery is in "misroute" status.
Its a urgent delivery and we have missed our deadline. Not able to contact anyone at all on Canpar Support.
Not happy with the service. No option to give 0 stars.
if i could give this a zero i would. my package was delivered to someone else and after calling emailing and sitting on that godforsaken customer service line for over 30 minutes i have yet to speak to a human or receive any acknowledgement or actual customer service. Worst courier experience ever. im actually shocked by how bad they are.
Tracking status showed that courier attempt delivery this morning, I was at home the whole time but didn't even receive a knock on the door or a call to buzz the person in. There was no delivery slip left at mailbox or front door.
Called to resolve this issue and waited for more than 30 minutes to get a hold of the customer service rep.
The rep was very rude and confrontational, doesn't know what he is doing and provided poor customer service quality.
1. Claimed that I now have to pick up my package at Burnaby terminal that requires me to take a ferry to mainland BC and require driving to arrive. I got pretty upset, because this will take me 4 hours to get there and cost me $180 round trip if I bring my car to pick it up. He couldn't identify the terminal location at Vancouver Island, and wasn't able to provide helpful info.
2. Told him that the courier didn't leave a delivery slip so I can't even go pick the package up without it. He asked me confrontationally: Are you calling here to complain or to find a solution?
3. He threatened me by telling me, "Even if you ask me to include this information, would you even know what I wrote to the dispatcher?" He told me he knows that the company is recording, but it seems like he doesn't even care.
4. I asked for his name and to speak to his supervisor, he refused to give his name, he says his supervisor is not available and at home.
5. At one point, I wanted to speak to another representative, and he told me the only way is to hang up the phone call and get back to the line. And he insisted me to hang up, and I refused because I don't want to wait for 30 minutes again. There was a standstill between us for like 5-10 minutes, I had to tell him that I'm not hanging up and please finish what he started halfway. He was very sarcastic the rest of the call after that.
I would've never hired Canpar but I didn't have a choice because I ordered something online and to return it the company hired canpar to pick up the package from my house. At first I got an email saying the pickup was scheduled for one day, no one showed up. Called in the next day, after being on hold for an hour finally spoke to someone who said they will call me back to let me know if the driver can come today instead. 4 hours later when no one called me back, called canpar again and again after an hour of being hold got connected to a very rude person who basically told me that the driver could come any day and I would just have to sit at home and wait. Is this a joke? do people not work for a living? called the next day and was told they will email me when the driver is on his way and I can just leave the package outside. It's been 3 days, no email, no call, nothing. Checked online and it says that the driver apparently tried to pick up the package but no one was home. I was home and no one came, no one knocked on the door or left any kind of notice on my door. There is no way to speak to any manager, no way to complain to anyone, no way to find out when the driver is going to show up to pick up the package. Horrible customer service, very unprofessional company