Canada’s leading small parcel delivery company, Canpar Express operates through sixty coast-to-coast terminals.
Its team comprises 1,700 members, all of whom are dedicated to building a solid working relationship with customers. From product development to technological upgrades and customer service, everything the company does is tailored and shaped to deliver customers’ parcels cost-effectively and efficiently.
Canpar Express serves in all Canadian provinces as well as the continental US. It provides service to all points accessible by road.
Over the years, the company’s transportation infrastructure and network have evolved into an extensive, modern system of terminals and line haul systems.
Ever since Canpar Express was acquired by TFI International in 2002, it has become a key member of the parcel delivery segment.
Backed by an ever-growing network of independently operating companies, TFI International is the indisputable leader in Canada’s logistics and transportation industry.
In both domestic and transborder markets, TFI International offers a unique and comprehensive combination of resources, geographical coverage, and capabilities.
Given their reputation, there’s no reason for you to think that the delivery firm will rank low on the customer service front. The firm’s official website caters to most of your needs.
In this guide, we’ll take a look at the company’s customer care services.
If you’re looking to partner up with Canpar Express, you may want to learn more about the company before you get started.
If you’re already a customer, you may want to provide feedback about the quality of service, file a claim, order supplies, and more.
For whatever reason you want to contact Canpar Express, you can mail your query to the Canpar Express head office or call the customer service team.
Canpar Express
201 Westcreek Blvd.
Suite 102
Brampton, Ontario
L6T 0G8
Phone Number:
From Monday to Friday, 8 am to 9 pm EST
If you want technical assistance, don’t use the above-stated phone number. Instead, use the following contact number:
There’s also a ‘Live Chat’ feature on the website that connects you with a customer service agent then and there.
Packaging and labeling are essential when it comes to product delivery. If you’re not sure how to pack your parcel, follow the ‘How to Pack’ guidelines by Canpar Express.
When it comes to sorting, Canpar Express relies on state-of-the-art technology that features incredible automation to ensure flawless sorting without any risk of damage.
However, scanning of parcels is a crucial step for the proper functioning of the system. Therefore, you must label each parcel with barcodes correctly. To study the exact labeling details, take a look at these labeling detail guidelines.
Besides, it’s important to note that Canpar Express doesn’t allow shipping of certain items. This might be for the safety of the item itself, to comply with the law, or for any other reason.
Also, air transportation has some its own terms and conditions, so not every shipment is acceptable for air transportation. To find out what Canpar Express doesn’t allow and what type of items are deemed unacceptable for shipping, visit the ‘What Not to Ship’ page on the company website.
To find out whether your shipment is accepted or not, contact the company via the details mentioned above or check with your Canpar Express driver.
Moving on, Canpar Express makes it extremely easy to ship a product. On its website, you can make use of many tools to prepare and plan your shipment. These include:
You can track your package with Canpar Express in various ways. If you have your destination postal code or shipper number, you can track your parcel by either the reference number or the barcode.
To track your package with Canpar Express, use their online tool. If you face problems tracking your package, contact the Canpar Express customer service team directly.
If you’re an ongoing customer who needs to manage and track the shipping process on a regular basis, we recommend registering for MyCanpar.
MyCanpar is a private portal that provides you access to enhanced services and features, allowing you to manage your shipping process more efficiently. Here is a list of items it offers:
As per the March 13, 2020, COVID-19 update, Canpar Express expressed its commitment to ensuring the safety of its customers and employees. As per the issued precautionary measures, the company is only accepting checks and not cash.
In addition, it clearly stated that customers wouldn’t be required to handle/sign electronic scanners. At the time of delivery, the delivery person will verbally ask and note the name of the receiver as proof of delivery.
Canpar Express serves its customers in the best possible manner. So, don’t hesitate to reach out to its team if you are struggling with shipment problems.
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Horrible service! Did not even make an attempt at delivery. Dumped parcel at a location I cannot get to. WEEKS for emails to customer service with NO REPLY.
I've been trying for DAYS to reach them through all possible means (phone, live chat, callback)... NOTHING worked and my package has been stuck for 12 days now at their Boisbrillant warehouse.
i wish I had seen th ese reviews before I chose Canpar. My parcel is sitting in Burnaby too. I could have driven the parcel myself by now. It is absolutely ridiculous when all the other couriers are getting the job done. My question for others is - what can we do about it. I would like my shipping fees back at a minimum and the insured amount of $100 minimum. Hard to believe that this is allowed to happen. Does anyone know who else to contact?
Canpar is literally the worst company to f*cking deal with. What a joke of a company.
This is a terrible company....my package has been sitting at a sorting facility in Burnaby for over 2 weeks now,
Live Chat is a joke had it open for 6 hours the other day no answer...tried today for an hour and nothing.
Tried to call 1-800 # constantly busy...tried calling corporate head office ...busy for days....tried caiing their technical support number...now answer
Called Amazon to complain....they are dealing with these completely irresponsible jerks at Canpar
If I could give them a ZERO rating across the board i would
I can appreciate the fact that it’s the holiday season amid COVID-19, however there’s no excuse for the total lack of customer service that I’ve been experiencing. A delivery was attempted to our house on the past Friday. We weren’t home so a note was left stating that they would try again on Monday. However, they tried on Saturday instead. We were home but didn’t hear the doorbell, if they rang. On Monday I attempted to reach their customer service department by phone. It rang busy each time I tried over a period of 45 minutes. During that time, in between re-dials, I tried their chat line and waited for the next agent to respond. This never happened - no agent ever responded. Later that day, I tried phoning and chatting again, also to no avail, however I was able to get through to a recording advising me that I can put my phone number in a queue and my call will be returned by the next available agent - never happened. The next day, Tuesday, I tried again with the exact same result. No agent joined my chat or returned my phone call. So, I tried their technical support line. You guessed it, busy, busy, busy. All I wanted to know was where I could go to pick up my parcel. It’s in the ether probably never to be seen again (and fully paid for). Needless to say, I can’t even give them one star. Caveat emptor.
Not good at all. Used to be excellent, what happened!!!!
horrible customer service care; cannot get through on the one phone number listed and the chat doesn't ever work! so very frustrated.
This is the worst company ever.. They seem to have disabled there phone line, chat email & no social media. The driver refused to deliver a package to my mom who has mobile issues & can't walk to get downstairs in an apartment building. Tried contacting the company to complain but luck. Even left a number to call back, nothing.
The government should close them down. So many complaints on Twitter on them. Horrible
Wouldn't recommend this company at all. My order shipped on Dec 1. It has gone to Toronto, Kitchener, missorted in Kitchener, sent back to Toronto, sent to Concord, back to Toronto, only to be missorted AGAIN, back to Concord with the latest message MISSORTED (3 times???????) are you kidding????? I've called four times. Three times I've left a call back number.....3 days later no call back. Called today on hold for over an hour no response. Oh, but they have chat available! Wait, that's not working either....I've tried 6 times and it times out each time....then it tells you it's unavailable because of high call volume. I get they're busy, but this is ridiculous! DO NOT RECOMMEND THIS COMPANY AT ALL!