Canada’s leading small parcel delivery company, Canpar Express operates through sixty coast-to-coast terminals.
Its team comprises 1,700 members, all of whom are dedicated to building a solid working relationship with customers. From product development to technological upgrades and customer service, everything the company does is tailored and shaped to deliver customers’ parcels cost-effectively and efficiently.
Canpar Express serves in all Canadian provinces as well as the continental US. It provides service to all points accessible by road.
Over the years, the company’s transportation infrastructure and network have evolved into an extensive, modern system of terminals and line haul systems.
Ever since Canpar Express was acquired by TFI International in 2002, it has become a key member of the parcel delivery segment.
Backed by an ever-growing network of independently operating companies, TFI International is the indisputable leader in Canada’s logistics and transportation industry.
In both domestic and transborder markets, TFI International offers a unique and comprehensive combination of resources, geographical coverage, and capabilities.
Given their reputation, there’s no reason for you to think that the delivery firm will rank low on the customer service front. The firm’s official website caters to most of your needs.
In this guide, we’ll take a look at the company’s customer care services.
If you’re looking to partner up with Canpar Express, you may want to learn more about the company before you get started.
If you’re already a customer, you may want to provide feedback about the quality of service, file a claim, order supplies, and more.
For whatever reason you want to contact Canpar Express, you can mail your query to the Canpar Express head office or call the customer service team.
Canpar Express
201 Westcreek Blvd.
Suite 102
Brampton, Ontario
L6T 0G8
Phone Number:
From Monday to Friday, 8 am to 9 pm EST
If you want technical assistance, don’t use the above-stated phone number. Instead, use the following contact number:
There’s also a ‘Live Chat’ feature on the website that connects you with a customer service agent then and there.
Packaging and labeling are essential when it comes to product delivery. If you’re not sure how to pack your parcel, follow the ‘How to Pack’ guidelines by Canpar Express.
When it comes to sorting, Canpar Express relies on state-of-the-art technology that features incredible automation to ensure flawless sorting without any risk of damage.
However, scanning of parcels is a crucial step for the proper functioning of the system. Therefore, you must label each parcel with barcodes correctly. To study the exact labeling details, take a look at these labeling detail guidelines.
Besides, it’s important to note that Canpar Express doesn’t allow shipping of certain items. This might be for the safety of the item itself, to comply with the law, or for any other reason.
Also, air transportation has some its own terms and conditions, so not every shipment is acceptable for air transportation. To find out what Canpar Express doesn’t allow and what type of items are deemed unacceptable for shipping, visit the ‘What Not to Ship’ page on the company website.
To find out whether your shipment is accepted or not, contact the company via the details mentioned above or check with your Canpar Express driver.
Moving on, Canpar Express makes it extremely easy to ship a product. On its website, you can make use of many tools to prepare and plan your shipment. These include:
You can track your package with Canpar Express in various ways. If you have your destination postal code or shipper number, you can track your parcel by either the reference number or the barcode.
To track your package with Canpar Express, use their online tool. If you face problems tracking your package, contact the Canpar Express customer service team directly.
If you’re an ongoing customer who needs to manage and track the shipping process on a regular basis, we recommend registering for MyCanpar.
MyCanpar is a private portal that provides you access to enhanced services and features, allowing you to manage your shipping process more efficiently. Here is a list of items it offers:
As per the March 13, 2020, COVID-19 update, Canpar Express expressed its commitment to ensuring the safety of its customers and employees. As per the issued precautionary measures, the company is only accepting checks and not cash.
In addition, it clearly stated that customers wouldn’t be required to handle/sign electronic scanners. At the time of delivery, the delivery person will verbally ask and note the name of the receiver as proof of delivery.
Canpar Express serves its customers in the best possible manner. So, don’t hesitate to reach out to its team if you are struggling with shipment problems.
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WORST courier service ever!!!! Any business who uses them to ship, is only hurting themselves. My package has been bounced back and forth from Quebec to Alberta and they can’t get it right. So now I told them sender to have it sent back to them and refund me 100%. Absolutely terrible customer service. They don’t have a clue what’s going on and just tell you lies to make it sound like everything is on track. NEVER use them!!!! I wish I could give them a Zero star. JUNK!!!!
Worst shipping service EVER ! Everytime it’s them a problem occurs. I have a business and i’m always there, they didn’t even try to come at the door . Other times they leave my package in the entryway of the building and it get lost or taken. I’m so so furious with them . Because of them I lost money on multiple times ! Will never recommend. I hate them
The driver showed up unexpected (nothing ordered) with a parcel and drove straight through my electric gate ripping it and the electric fencing down and then just drove off. And CANPAR's phone number conveniently refuses to allow you to contact a representative, it just keeps repeating the same message over and over again!
Worst courier company ever. Pickups are never on time. We always have to call and follow up to see where driver is - but the phone reps most of the time cant even get a hold of them and don't know where their drivers are.
I won't ever use again and I will be very loud about telling clients and others NOT TO BOTHER -- if I could I would give a minus 5 rating --
We ordered a package from a supplier who chose Canpar as their delivery company of choice. When we received our first notice re delivery from Canpar, we noticed that the delivery address was incorrect. We checked the info sent to Canpar and the address was correct, so someone at Canpar transcribed it incorrectly. I called Canpar and was told the queue was so long I should request a call back so I did. The call was never returned. I went on the Canpar “chat” and after holding for 15 minutes I chatted with an agent. I explained the issue and was assured that the address would be corrected. On the next update from Canpar, the address was still wrong. I called again and got the same message so requested a call back number. Again, I never received a call, I then tried the chat option and it kicked me out as the queue was too long to even offer a response.
The package was in fact delivered to the wrong address.
I realize that stuff happens but Csnpar’s level of service, ability to respond, commitment to service, effort to correct a simple error was non existent.
Worst delivery experience I have ever dealt with.
I don’t often complain about a company, but I’ve also never had this many problems with a company. I have had my order fulfilled by Canpar 5 times, and only one of those times I didn’t have a problem. Their customer service takes forever and the ‘music’ (ad played over and over) that you have to listen to is maddening. Their team never seems to know what’s going on either. I will call one day, have them NOT fix my issue, call again and get completely different information. Worst of all, each time I do have an issue it’s not just one call I have to make, it’s multiple. I once ordered a curtain rod that it took me almost 2 months to receive and at that point the store had restocked it. Shipping was only supposed to take a few days. I get that issues can come up and I’m a very patient person but Canpar needs to do better.
This company is qualify to be crown the WORST COURIER COMPANY OF THE MILLENNIUM not only in Canada but in the entire North America without doubt. Everything is wrong about them, the customer service, technical support, live chat, name it. So vague
The delivery person was very unprofessional and my item was a headboard which he through on the floor and the box was all ripped apart from the way he handled his delivery. I have witness to how he must handled my purchase. Will definitely let the company I place my order with let them now how crappy this company is. Hopefully this company will hire more caring delivery people.
I have been home and I get an email attempt to deliver like where and when I haven’t been able to get a hold of customer service or live chat this is a joke I can’t believe I’m having to deal with this and it was bought from Costco not happy at all. I could have got a truck and picked up my TV that was suppose to be a gift. I have been on the phone for more then 1 20 min this is ridiculous
I mean they delivered on time but in a snow storm he got out of his truck and rammed the box into the snow bank, took a picture then drove away. If i wouldn't have been home it would have been destroyed by the snow plow. If not stolen...Not impressed at all.