A&W customer care and support service

A&W is an upbeat fast-food chain operating in Canada. It started as a drive-in restaurant in Winnipeg in 1956. Offering an exciting menu ranging from breakfast, burgers, sides and drinks, its root beer and Burger Family remain the most popular. The latter is a combination of hamburgers consisting of Baby, Mama, Teen and Papa burgers.

Currently, A&W has 974 franchises Xanax for sale in Canada, making it the second-largest fast-food restaurant in Canada after McDonald’s.

The best part about A&W is that the brand is known for animal welfare. Their chickens are fed a vegetarian diet while their beef is grass-fed. They also use compostable packaging, which makes their brand stand out compared to other famous fast-food chains.

They have a website that consists of four options to navigate on its homepage.

Menu

There are indeed a wide variety of options to choose from. Whether you want to browse through a breakfast menu, burgers or a chicken menu, the Menu webpage is helpful.

It displays limited offers along with each item’s description, whether for a burger or a drink. Not only this, it gives a beneficial breakdown of the ingredients, nutrients, calories and allergen information in a single item, making it easy for you to choose.

A&W’s Values

Check out the website for A&W’s story to acquaint yourself with the company’s values. These cover three areas of interest: food, planet and community.

With each click on the tabs on the Values page, the website will introduce further options. Customers can browse through options and see A&W’s evolution as a drive-in to a popular quick-service restaurant.

Coupons

If you’re not a member, then you will have to log in to become one. Becoming a member is hassle-free as A&W asks for very few details.

And once you’re a member, you can avail all kinds of coupon deals.

The page also features an FAQ page that can answer most of your coupon queries.

Have a friend’s birthday coming up and have no time to get them a present? Send them a gift card. Not just a birthday, but any occasion is fit for Gift Cards. All you need to do is visit A&W’s Gift Cards page to customize your gift card.

You can add up to 30 cards worth a certain amount of money with a special message. You can also check your remaining balance or even reload once you’re out of it.

Deliver it via email or choose self-delivery. Just know you’d be making someone’s day!

Finding A&W

Want to find out quickly which A&W franchise is near you?

The map locator feature on the website is specifically made to ease this search. With a feature for filtering out options from the list depending on what you want; a drive-thru or an open A&W. In addition to this, postal and city codes make this task even more hassle-free.

Social Media Presence

If you’re interested in viewing how your burger was made or are curious about the benefits of grass-fed beef, then A&W’s YouTube Channel is made for you.

Not just this, but it also maintains social media presence on all major platforms, from Facebook to Instagram and Twitter.

Careers at A&W

Not only is A&W great for diners, but the fast-food chain also has its own perks when it comes to its work culture. Flexible schedules, satisfying work culture, and market competitive pay are only some of its employees’ benefits.

Head over to the careers webpage to apply. The website offers both, in-person and online applications. Whatever works best for you and is accessible.

Contacting A&W

While A&W does not have a direct helpline, it does take customer feedback seriously. The Contact page on the website includes a survey that you can fill out whether you have a general query, something to say about restaurant experience, or want to know about employment opportunities.

Each of the three options has different surveys, which hardly take much time to fill out. A&W seeks to improve customer experience at all ends. They have streamlined the process, ensuring transparency and accuracy at each step.

FAQ’s page

Do you have a question about the quality of chicken in your burger? Look no further than the FAQ page. The FAQ page on the website is a highly beneficial repository for all kinds of questions you may have. You can explore options on the page, which consist of:

  • Beef
  • Chicken
  • Breakfast
  • Beyond Meat
  • Beverages
  • Produce and More
  • Environment
  • Community

Customers who may have potential questions about any of the items out of these eight can click on an option, and a list of questions appears.

Moreover, the company has compiled a list that consists of questions that are popular among their customers.

So either way, you’re covered.

Bottom Line

A&W not only offers the best taste and quality along with a memorable fast-food experience, but it also strives to provide excellent opportunities for customer support and satisfaction.

Having holistic values that take into account the wellness of the planet and giving back to the community, A&W is more than just a fast-food restaurant. It is a story that goes beyond fast-food and dining experience.

A&W’s commitment to customer services is why A&W’s customer support is a great source to share your story, spell out concerns, make suggestions, and ask questions.

View Comments

  • While visiting your A&W in Huntsville, Ontario. I was very please to have the option of a meatless burger. Good for you. It was amazing.

    When I asked the server for no mayo and no cheese=Vegan+ she was very helpful and accommodating and pleasant.

    Thank-you so much for such a YUMMY burger for those of us who wish to eat ethically.

    I have heard MANY people comment that this is the best burger they have ever had.

    Good job, A&W.
    YAY

  • I live , literally, two minutes drive from the A&W.
    I went to the drive thru and ordered a coney fry and 3 piece children strips. When I arrived home (again a two minute drive) my fries were ice cold; the Coney fry sauce had no sauce, just thick clumps of ground beef with spices; chicken strips were cold and looked over cooked. Come on, we pay enough for this take out food and A&W should have better standards than this. This was unacceptable service of food and certainly was NOT worth the money I spent. I'd say you are failing and need to step it up or you will lose a lot of business. Word of mouth can be your best friend or your worst enemy.

  • Tres mauvais service a la succursale de boucherville. Employes pas former et cuisinnier pas polie avec les clients. Je ne retourne Jamais a ce restaurant.

  • My husband and I went to the A & W in Bolton this morning (Simcoe Day) at exactly 11:01am and ordered breakfast. (I had seen an ad for all-day breakfast.) When the cashier asked the cook if it was not too late for the full breakfast, he just grunted at her and looked angry. She said since it was after 11am, we could only have breakfast sandwiches. Needless to say, we left since we were only 1 minute late!

  • I was at 32 &32 st location had breakfast eggs where cold bacon bone cold has brown dark brown reheated again and toast luck warm horrible! 3 other people complained eggs runny toast nor cooked one guys sausage still frozen I spoke with superior he did nothing. I also asked for brown Bread the lady said they don't have and then 10 min later a lady had breakfast with brown bread. Horrible food and service.

  • I absolutely love A&W, in fact it is the only take out food I eat. I will
    drive a few extra miles just to get to a location. Today I attended a location on Chemong Rd, Peterborough. I ordered my usual MoMA burger, cheese, bacon, no onion or pickle, fries & root beer. I get home all excited to sit down & eat my lunch when I see how wrong my burger is. My burger had no bacon, no cheese (which I paid extra for). The only thing on the burger was mayo. I don't normally like to complain but I live 20 km away from the closest location so it's not just down the street. I was so disappointed that I just had to share.

  • My husband & I brought our 8 year old grande daughter to a&w in grande prairie Alberta 111441 100 ave at 10 am this morning. The girl serving us was so snotty there was no brown bread then no chocolate milk I had ordered pancakes for my grand daughter after she slammed them on the corner of the table all the food in one place I noticed there was no syrup. I went to ask for some. She said there was none that they ran out & she thought it was funny. She was smirking the whole time. I'm so angry this is the 3rd time with that same girl She is so rude to everyone. How do you serve pancakes with no syrup. .????? She didn't even care. I want to talk to to someone.........

  • yesterday at around 4 in the afternoon, I went to A&W on Major Mackenzie and Weston road in Woodbridge, Ontario, to get 2 Chubby chickenburgers with double meat, one for me snd one for my dad, when  I got home, my dad opened his up and got sodisgusted, the chicken was so hard, couldnt even eat it, I then brought them both back and spoke to the manager, all he did was give me my 7 dollars and change back,no apology, didnt  even ask me if I wanted something else, I wasnt very happy at all, that was the last time there for me, I went home and emailed head office, I would appreciate if something could get rectified, I would like some sort of rectification, I hope some one will get back to me today

    Thank You

    Pina Papeo
    Not happy at all

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