Arc’teryx is a prime manufacturer of a fine range of outdoor equipment and clothing, perfectly suited to the harsh mountain environments, climbing, and skiing common to Canada’s landscape.
Situated at the foot of the North Shore mountains in North Vancouver, Arc’teryx was founded in 1989 and maintains a hive of hands-on professionals, each devoted to designs with clear practical benefits to the active individual.
Their entire product range is produced from sustainable materials by means of responsible manufacturing standards and procedures.
From premium technical products with custom corporate branding, to a trusted line of outdoor equipment of the highest standards, Arc’teryx is well-established as one of Canada’s best wilderness brands.
Each design is tested in a real-world situation ensuring that each product meets the expectations and needs of a demanding professional or athlete. Here we’ll be taking you through a look at the various ways that you can get in touch with customer care at Arc’teryx.
We’ll be showing you how to handle repairs, customer complaints, and queries using every facility provided.
Arc’teryx does not directly supply an email address for enquiries but instead rather gives customers a contact form. You will typically receive a response from customer support within three to five business days. Here is how to use it to have a customer service representative get back to you via email:
Visit the Arc‘teryx homepage
Scroll down to the footer and select ‘Contact Us’
Select ‘Email Us’ situated on the left, or click here
Enter your personal information, contact number, region and query, then submit your query
Arc’teryx sells direct to the public in a number of countries. Offices based in the Americas are open from Monday to Friday between 8AM and 5PM PST. European offices are open between 9AM and 6PM CET, from Monday to Friday. Arc’teryx Japan can be contacted between 10AM and 5PM JST from Monday to Friday. Orders can be placed telephonically or online, with the following customer service information telephone numbers being applicable to each region:
The Arc’teryx Customer Support Center supplies customers with all the necessary information to handle purchases, account enquiries, returns, complaints, and any other questions which may arise. This knowledgebase typically has enough guidance to help most customers resolve their requests. You can access it by clicking here, or carrying out the following steps:
Visit the Arc‘teryx homepage
Scroll down to ‘Customer Support Center’
Select ‘Talk to an Expert’
Arc’teryx maintains an active presence on all major social media channels, although the only two which supply support services are the company’s Facebook and Twitter profiles.
@Arcteryx can be found as a page on Facebook, highlighting company developments, promotions, and new product lines. Feel free to message Arc’teryx via Facebook messenger, or email any social commentary / feedback to social@arcteryx.com.
@Arcteryx updates their Twitter feed with local BC developments, current company movements, and great shots of their gear in action. Tweets are posted on a daily basis and the company is known to reply to direct messages.
You will find almost the entire Arc’teryx collection displayed in posts on the company’s Instagram @Arcteryx. All of their gear is shot in action across scenic Canadian landscapes, giving you a better idea of the purposeful nature of their design.
Arc’teryx on Pinterest exhibits a selection of boards showcasing their collection. Visiting the company’s Pinterest is one of the most convenient ways to quickly get a good understanding of the style of each product line. Customer service interactions via Pinterest are not possible.
Every order is assigned a tracking number and link which will be found within the shipping conformation email sent after placing your order. Either click the link in your email or login to your Arc’teryx account by clicking here, then select ‘Order Status’ and click your tracking number. Alternatively, you can also find the link to login to your account by carrying out the following steps:
Visit the Arc‘teryx homepage
Scroll down to the footer and select ‘Sign-In’
Enter your username and password to login to your account
To return an item which you are unhappy with simply complete the returns process on the Arc’teryx homepage within sixty days of your purchase. You can either start the ‘Returns & Refunds’ wizard by clicking here directly, or carry out the following steps:
Visit the Arc‘teryx homepage
Scroll down to ‘Customer Support Centre’
Select ‘Talk to an Expert’
Select ‘Returns & Refunds’
Select ‘Start Returns Process’
Enter your email address and the relevant order number, and proceed to complete and submit your return
If you require a replacement part contact Arc’teryx customer service to arrange delivery of what is broken or missing. Either click here and complete the part replacement form, or carry out the following instructions:
Visit the Arc‘teryx homepage
Scroll down to ‘Customer Support Centre’
Select ‘Talk to an Expert’
Select ‘Part Replacement Request’
Complete and submit the form
Grant applications are accepted between fixed periods each year. Applications should be forwarded via email to grants@arcteryx.com
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