Toys R Us customer care and support service

Toys “R” Us, Inc. was founded in Washington, D.C. in 1948 by Charles P. Lazarus and has since grown to become a top competitor in toy and baby product retail. It started out as Children’s Supermarket, which specialized in baby toys before branching out into older children’s toy retail. Toys “R” Us was acquired by Interstate Department Stores, Inc. in 1966 and merged with its sister company, Children’s Bargain Town USA.

Its current divisions are Toys “R” Us, baby apparel and supply chain Babies “R” Us, and FAO Schwarz, which was the first and oldest toy store in the United States. Toys “R” Us launched its online shopping network in 1996, and the domain names it owns include Toysrus.com, Toys.com, and EToys.com. Toys “R” Us has also experimented with a smaller, holiday-oriented chain called Toys “R” Us Express, opening 90 “Holiday Express” stores in Canada and the United States in 2009, which expanded to 600 in 2010.

Toys “R” Us opened its first international store in Canada in 1984, which marked the beginning of its international expansion. There are currently 875 Toys “R” Us and Babies “R” Us stores operating in the United States and its territories, 765 international stores, and more than 245 licensed stores in 37 countries across the globe. Toys “R” Us currently owns and licenses 81 stores across Canada.

Toys “R” Us Customer Care Information

If you are in Canada or the United States, you can call Toys “R” Us customer service by phone, toll free and available 24/7, at 1-800-ToysRUs (1-800-869-7787). After being greeted by the recorded message, press six for customer service. You can also contact customer service via email at Canada@cust-help-us.com. You can submit an inquiry using the email form located here. You should be contacted by a customer service representative within 48 hours.

Here are some helpful links:

• This is the landing page for the Toys “R” Us Canadian website. The site is available in both English and French.
• You can use this link to sign in to your Toys “R” Us account or create a new account. You’ll need an email address to create a new account.
• This is the General Help page, where you can find the answers to frequently asked questions, questions about your account, and questions about the services Toys “R” Us provides.
• Here, you can locate one of the 81 Toys “R” Us stores in Canada and find out if there’s a Toys “R” Us near you.

The mailing address to the Canadian distribution center is:

Toys”R”Us (Canada) Ltd.
2777 Langstaff Road
Concord, ON L4K 4M5

The mailing address to the Toys “R” Us headquarters in the United States is:

Toys”R”Us, Inc.
One Geoffrey Way
Wayne, NJ 07470

You can follow Toys “R” Us on Facebook at Facebook.com/Toysrus and on Twitter at @ToysRus.