I have a Big Gig unlimited plan with Freedom Mobile, but I decided to cancel it because I’ve found a new Virgin plan more convenient for me and my husband.
How can I cancel it? Many thanks
It is owned and operated by Shaw communications and has a 6% market share in the urban cities of Canada.
This mobile company was created with a mission to free the Canadian population from data over-use charges and various forms of swindling done by other telecommunications companies.
Instead, Freedom Mobile offers flat monthly fees and incredible mobile plans that customers can easily subscribe to for uninterrupted services all month long.
The owners of Freedom Mobile recognized that Canada needed nationwide coast-to-coast mobile coverage at budget-friendly costs, and they worked to provide people with exactly that. Freedom Mobile also offers digital discounts, unlimited data plans, and other features that make the service highly attractive to customers across the country.
If you’ve been using Freedom Mobile for a while and it isn’t working out for you any longer, you can always speak to a representative and get yourself a new plan. On the other hand, if you wish to try out a different telecommunications service or wish to cancel your Freedom Mobile plan for any other reason, the company makes it extremely easy to do so.
All you need to do is follow the three steps mentioned below to cancel your Freedom Mobile plan in no time!
Easy Steps to Cancel Your Freedom Mobile Plan
If you haven’t used your Freedom mobile plan for a while now, there is no need to keep paying for the subscription. Freedom Mobile allows its subscribers to cancel their mobile plans at any time they like, ensuring maximum convenience and ease for its customers.
Here are the simple steps you would need to follow to cancel your Freedom mobile plan.
Step 1 – Dial 611 from your Freedom mobile set.
You can also call the number 1-877-946-3184 from any other device if you are no longer using your Freedom mobile set.
Step 2 – Follow the on-call instructions to reach the Freedom Mobile plan cancellation team. They will ask you certain questions about why you’re cancelling and other details.
Step 3 – Confirm your cancellation request, and you’re done!
P.S. Customers should know that Freedom Mobile also offers the opportunity to renegotiate a new plan for their use. You can talk to their representatives for a chance to reduce your monthly bills as per your usage or even create a new mobile plan that fits your needs better.
If you cancel your mobile plan within the first 15 days of subscribing due to unsatisfactory service, you might be eligible for a full or partial refund. This depends on the amount of data you have used, among other factors.
But, if you cancel after the first 15 days have passed, you will be charged an early cancellation fee. Be sure to consider all of these factors before you make a decision on cancelling your Freedom mobile plan.
If you require further assistance with Freedom Mobile’s services, feel free to speak to their customer care representatives. You can clear out your questions, voice any concerns, and even raise complaints.