How do i contact Telus by phone?

Questions & AnswersCategory: TelusHow do i contact Telus by phone?
Ferdinand asked 2 years ago
Hello everyone,
I am having an issue with my Telus bill. I want to talk to a human to understand why there are always extra charges on the monthly bill.
How do I speak to a Telus customer service representative over the phone?
Thank you!

1 Answers
admin Staff answered 2 years ago”&gt;Telus</a&gt; customers can contact customer support in a variety of ways. Telus offers several 24/7 options such as chat with a virtual assistant and social media platforms. There are also several posted articles that might address frequently asked questions. A good place to start us our detailed guide to the”>Telus customer service.

However, if you require the assistance of a live person, you can call one of their many numbers depending on the service you are inquiring about.

    • For mobile phone inquires, call 1(866)558-2273 24/7 for automated assistance or Monday- Sunday Eastern time between the hours of 9am-7pm for a live agent.
        • You may also dial *611 on your Telus device to be connected to customer support.




    • If you need technical support while traveling abroad, call 1(866)771-9666 if calling within the the US and roaming or 1(416)940-5995 if traveling outside of the US and Canada and roaming. These lines are supported 24/7 for automated support or between the hours of 9am-10pm Monday-Sunday Eastern time.


    • For Internet/ TV/ home phone service, you may contact support at 1(888)811-2323 Monday-Sunday from 9am-7pm. Automated assistance is also available 24/7 through this number.


    • For SmartHome Security systems, call 1(855)255-8828 Monday-Sunday 7am-9pm.


    • For Telus Custom Security Systems, the number is 1(855)909-8277 Monday-Friday 8am-4:30pm. But if you are an existing ADT customer and need assistance with ADT by Telus, you can call 1(855)958-8181 between the hours of 6:30am-11pm Eastern time Monday-Friday and between 7am-7pm Eastern time Saturday and Sunday.


If you have already contacted Telus and still have an unresolved issue, you can request that your issue be expedited through a link on their home page. You can access this link by scrolling to the bottom and selecting Support, Phone, “Already Contacted Us?” option and click on the link that says “expedite your request here”. You can also check the status of your request online.

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