It’s safe to say that our phones are the most important and prized possession in our lives. If there was a fire in our house and we only had enough time to grab one object, it would probably be our phones.
That’s how important they are, and that is also why any problem with our phones or phone plans can be extremely frustrating. It can put your entire life on hold and cause you endless worry and stress.
That’s why Koodo is always trying to make sure that all their customers are benefitting from a smooth and uninterrupted phone service.
Running on Canada’s largest 4G LTE coast-to-coast network, Koodo is one of the most popular brands offering a variety of mobile service plans. It is a subsidiary of Telus and was established in 2008 to target the younger customer base. It offers various prepaid, postpaid, and wireless phone services.
The company’s entire philosophy revolves around assisting their customers and making sure each customer is 100% satisfied with their services. As a result, their philosophy is quite evident on the company’s website, which is entirely structured to provide visitors with the best experience.
Whether you have a query about any product or wish to find the nearest store, or simply want to learn about their COVID-19 response, everything is available.
Here are all the ways you can connect with Koodo’s customer support services and solve all your phone plan problems.
Once you go onto Koodo’s website, before even trying to search for anything else, you can directly visit their Contact page, which offers several options for you to solve your queries.
First off, there’s the Koodo virtual assistant. When you click on this option, a chat box appears on your screen.
If you’ve got a simple query or don’t want to bother talking to someone, you can simply type in the question or problem you may be facing in this chatbox.
The virtual assistant will assess your query and either direct you towards the relevant page or guide you on how to solve the problem yourself. The virtual assistant is available at all times, so you can consult it any time of the day, without worrying about office hours.
Another option is to consult the Koodo Community. This is a forum of sorts where you can post your questions, and the community can answer through their own knowledge or personal experiences.
You can even browse through other topics and read other people’s posts which you might know something about. Often, you will find the answer you need right here and might not even need to contact anyone else.
The last option is Self Serve. This is the most popular option because, as the name suggests, it allows you to serve yourself and solve your problems all on your own.
You can log in to your account and then manage any problems you may be facing with your plan or billing yourself. However, if you still face any problems, you can consider some of these other options as well.
Right on the main page of the website, there’s an option for help. Once you go to this option, you are presented with many further topics which you may be struggling with.
There are topics on billing and payments, exclusive programs, warranty and repairs, roaming, and much more.
Once you click on the topic you are interested in, you are presented with a ton of information that can help you sort out your problem right away. There can also be further links to explore a topic further.
If you have already placed an order with Koodo and are simply trying to track your order, you can go to their Track Your Order tab. We all know how nerve-racking it can be to wait for your package to arrive.
That’s why Koodo offers this option so that you always know where your package is and when it will arrive. Simply enter your order number and email address, and Koodo will track your order for you.
However, this only works when you’ve placed an order in the last 30 days.
If you require more personalized or detailed customer support, it is always best to meet with a representative directly. This way, if you want to show the problem in person, you can do so.
Even if it’s not for a complaint and you want to visit the store to purchase something, you can do so through Koodo’s Store Locator.
You can enter the postal code of your area or use your current location to see the nearest Koodo stores around you.
Besides all that, in case you are interested in joining the Koodo team, going through all these channels will simply waste your time. That’s why Koodo has a separate Careers page.
You can browse through all their job openings or read more about their positions and apply easily.
Koodo is also available on several social media platforms. You can find them on Facebook, Twitter, and YouTube.
You can follow their profiles to stay up to date with all their latest news, services, product launches, and more. Additionally, if you do have any concerns, you can comment on their posts, and someone will get back to you shortly.
The name of the company comes from the Greek word kudos and the English equivalent meaning praise or glory. When it comes to excellent customer support services, Koodo has definitely stuck to its roots as its services and dedication to customer service are surely praise-worthy.
Is Kood down? Here is a chart of the current state of the services. The blue line represent the number of reports submitted by our users over the past 24 hours, compared with the number of reports submitted last week (grey line).
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View Comments
Your customer service is disgusting by the manner in which you let customers wait on the phone to speak to a rep, in addition to charging $10 for waiting. Your recording stating an apology for waiting is insincere and arguably just a delay tactic hoping the caller will hang-up. I spent over an hour attempting to register for self-serve only to be halted by the supposed email confirmation that arrived but did not work - after many attempts.
The delay allowed me time to look at plans from Telus - our home service provider for TV and Internet. Despite being at Koodo for many years, our tolerance of your poor customer service has reached its limit. My Mum - who was promised her account would be adjusted by koodo when my father passed away to get her access to the account never occurred (that's why I was attempting to assist her this evening when this problem arose). To be clear, our family comprised of 5 separate phone users will be changing to Telus and cancelling our long standing relationship with koodo.
This is very disappointing - as I type this email while on hold, for the past 25 minutes - and bloody disgusting!!!!
It will be with pleasure to cancel our accounts tomorrow!
Not sure if you knew this, Mark Whitworth, but Telus is the parent company for Koodo.
I am trying to close my service from another country for over 2 weeks; while being charged and without help.
Koodo is most difficult for customers service. Waiting time for calls are an hour or more.
Emails take a minimum of 7 days to get answered; and then when the answer comes, it does not solve the problem. Then you write again wait for 7 days for the answer, hopefully you get the right answer then. If not the cycle begins again.
I am very frustrated with Koodos' way of running their business.
Right now, closing my service is impossible from another country.
This kind of problem needs attention from elsewhere.
Koodo needs to vastly improve any aspect of their service and its policy to better help its customers.
I would never recommend anyone to use Koodo again.
Koodo is bad for customer service. Yesterday I noticed that there was no service on my phone, and 24 hours it is the same. I live in a small town in BC so things are closed on Sunday. I can't phone Koodo because of course my service is down. I have my bill paid up to date, the internet is working fine on my iphone 4- but no koodo service-- so I go online to see about getting some immediate support via email-- good luck. I send a note with their forms and get a message they are working hard to get an answer back to me in 12-24 hours!!!!!! so now I am looking at 3 days without any service!!!! shame on you koodo-- I think I will switch to fido....
all I want to do is change my postal code on my bill but I cannot get through to anyone, or send my bill by email. Not a easy task!!!