It’s safe to say that our phones are the most important and prized possession in our lives. If there was a fire in our house and we only had enough time to grab one object, it would probably be our phones.
That’s how important they are, and that is also why any problem with our phones or phone plans can be extremely frustrating. It can put your entire life on hold and cause you endless worry and stress.
That’s why Koodo is always trying to make sure that all their customers are benefitting from a smooth and uninterrupted phone service.
Running on Canada’s largest 4G LTE coast-to-coast network, Koodo is one of the most popular brands offering a variety of mobile service plans. It is a subsidiary of Telus and was established in 2008 to target the younger customer base. It offers various prepaid, postpaid, and wireless phone services.
The company’s entire philosophy revolves around assisting their customers and making sure each customer is 100% satisfied with their services. As a result, their philosophy is quite evident on the company’s website, which is entirely structured to provide visitors with the best experience.
Whether you have a query about any product or wish to find the nearest store, or simply want to learn about their COVID-19 response, everything is available.
Here are all the ways you can connect with Koodo’s customer support services and solve all your phone plan problems.
Once you go onto Koodo’s website, before even trying to search for anything else, you can directly visit their Contact page, which offers several options for you to solve your queries.
First off, there’s the Koodo virtual assistant. When you click on this option, a chat box appears on your screen.
If you’ve got a simple query or don’t want to bother talking to someone, you can simply type in the question or problem you may be facing in this chatbox.
The virtual assistant will assess your query and either direct you towards the relevant page or guide you on how to solve the problem yourself. The virtual assistant is available at all times, so you can consult it any time of the day, without worrying about office hours.
Another option is to consult the Koodo Community. This is a forum of sorts where you can post your questions, and the community can answer through their own knowledge or personal experiences.
You can even browse through other topics and read other people’s posts which you might know something about. Often, you will find the answer you need right here and might not even need to contact anyone else.
The last option is Self Serve. This is the most popular option because, as the name suggests, it allows you to serve yourself and solve your problems all on your own.
You can log in to your account and then manage any problems you may be facing with your plan or billing yourself. However, if you still face any problems, you can consider some of these other options as well.
Right on the main page of the website, there’s an option for help. Once you go to this option, you are presented with many further topics which you may be struggling with.
There are topics on billing and payments, exclusive programs, warranty and repairs, roaming, and much more.
Once you click on the topic you are interested in, you are presented with a ton of information that can help you sort out your problem right away. There can also be further links to explore a topic further.
If you have already placed an order with Koodo and are simply trying to track your order, you can go to their Track Your Order tab. We all know how nerve-racking it can be to wait for your package to arrive.
That’s why Koodo offers this option so that you always know where your package is and when it will arrive. Simply enter your order number and email address, and Koodo will track your order for you.
However, this only works when you’ve placed an order in the last 30 days.
If you require more personalized or detailed customer support, it is always best to meet with a representative directly. This way, if you want to show the problem in person, you can do so.
Even if it’s not for a complaint and you want to visit the store to purchase something, you can do so through Koodo’s Store Locator.
You can enter the postal code of your area or use your current location to see the nearest Koodo stores around you.
Besides all that, in case you are interested in joining the Koodo team, going through all these channels will simply waste your time. That’s why Koodo has a separate Careers page.
You can browse through all their job openings or read more about their positions and apply easily.
Koodo is also available on several social media platforms. You can find them on Facebook, Twitter, and YouTube.
You can follow their profiles to stay up to date with all their latest news, services, product launches, and more. Additionally, if you do have any concerns, you can comment on their posts, and someone will get back to you shortly.
The name of the company comes from the Greek word kudos and the English equivalent meaning praise or glory. When it comes to excellent customer support services, Koodo has definitely stuck to its roots as its services and dedication to customer service are surely praise-worthy.
Is Kood down? Here is a chart of the current state of the services. The blue line represent the number of reports submitted by our users over the past 24 hours, compared with the number of reports submitted last week (grey line).
This website uses cookies to ensure you get the best experience on our website. For more detailed information please refer to our Cookie Policy.
View Comments
The new human-free customer service is HORRIBLE!!!
Actually*123 no longer has the option of any rep answer your call they changed it.....it's the same message they use for *611.....only option is callback via Koodo Assist.....oh well I plan on leaving Koodo in a couple of months.....bad customer service
To talk to someone at Koodo directly with our virtual assist or call back simply dial *123 the wait time may be a bit long but at least you get the option of having a customer rep answering your phone call
I paid my bill an its been a week an they still havent turned on my phone
i have recently upgrade the phone and they charged $35 connection fees which absolutely in appropriate as i already have connection from last 5 years and never got this type of charged in past. Also previously they charged minutes under my unlimited plan and when i called they have not any explanation for that, the rep of koodo customer care are not trained well to resolve any concern. Please be honest with your old customers.
Good morning,
I called to upgrade my phone yesterday they said if i pay my outstanding phone i would be able to get the new phone for zero down so i payed the outstanding balance. they then said that im not on a good enough tab to get the phone for free and i would nee to pay another 300 dollars. so since my phone was stolen i told them to suspend or cancel the number they then cancelled both my numbers and now i cant call them to complain that they cancelled both my numbers instead of just the one
Not the best customer service. Wanna talk to a human? No chance. No numbers.
I have been a Koodo customer for over 10 years with 3 phones...3 plans. I pay my bills on time and have never missed a payment. I wanted to up grade my phone to an iPhone 6s during your boxing week sale. Unfortunately I do not use traditional credit cards but have a reloadable Visa. All I had to pay was $16.80, but because I had a reloadable Visa I could not buy the phone. You not only lost that sale but my daughter was going to upgrade her phone also. You lost 2 sales!
26% of Canadians in 2015 used reloadable credit cards and I can only surmise that percentage rate has increased. Why is Koodo against reloadable cards. I wonder how many sales you have lost because of this.
Very dissappointed.
Koodo does not staff their phone lines, and intentionally send people to their self-serve website..... there are very few answers. other than spend more money on the plans or phones to resolve issues
As I write this note I have been on hold for 30 minutes to talk to a human..... perhaps the language that they speak is MONEY...... think I am going to look elsewhere.....
Reading the other comments they seem to not value their customers and the professional experience that they offer them.
I was on hold for hours and was disconnected I would really like the 10GB promo please can someone please get back to me your phone isn't working it says you are closed and you should be open
Please get back to me i have been a very good customer for years with but i am going to another company tonight if i don't get a response