It’s safe to say that our phones are the most important and prized possession in our lives. If there was a fire in our house and we only had enough time to grab one object, it would probably be our phones.
That’s how important they are, and that is also why any problem with our phones or phone plans can be extremely frustrating. It can put your entire life on hold and cause you endless worry and stress.
That’s why Koodo is always trying to make sure that all their customers are benefitting from a smooth and uninterrupted phone service.
Running on Canada’s largest 4G LTE coast-to-coast network, Koodo is one of the most popular brands offering a variety of mobile service plans. It is a subsidiary of Telus and was established in 2008 to target the younger customer base. It offers various prepaid, postpaid, and wireless phone services.
The company’s entire philosophy revolves around assisting their customers and making sure each customer is 100% satisfied with their services. As a result, their philosophy is quite evident on the company’s website, which is entirely structured to provide visitors with the best experience.
Whether you have a query about any product or wish to find the nearest store, or simply want to learn about their COVID-19 response, everything is available.
Here are all the ways you can connect with Koodo’s customer support services and solve all your phone plan problems.
Once you go onto Koodo’s website, before even trying to search for anything else, you can directly visit their Contact page, which offers several options for you to solve your queries.
First off, there’s the Koodo virtual assistant. When you click on this option, a chat box appears on your screen.
If you’ve got a simple query or don’t want to bother talking to someone, you can simply type in the question or problem you may be facing in this chatbox.
The virtual assistant will assess your query and either direct you towards the relevant page or guide you on how to solve the problem yourself. The virtual assistant is available at all times, so you can consult it any time of the day, without worrying about office hours.
Another option is to consult the Koodo Community. This is a forum of sorts where you can post your questions, and the community can answer through their own knowledge or personal experiences.
You can even browse through other topics and read other people’s posts which you might know something about. Often, you will find the answer you need right here and might not even need to contact anyone else.
The last option is Self Serve. This is the most popular option because, as the name suggests, it allows you to serve yourself and solve your problems all on your own.
You can log in to your account and then manage any problems you may be facing with your plan or billing yourself. However, if you still face any problems, you can consider some of these other options as well.
Right on the main page of the website, there’s an option for help. Once you go to this option, you are presented with many further topics which you may be struggling with.
There are topics on billing and payments, exclusive programs, warranty and repairs, roaming, and much more.
Once you click on the topic you are interested in, you are presented with a ton of information that can help you sort out your problem right away. There can also be further links to explore a topic further.
If you have already placed an order with Koodo and are simply trying to track your order, you can go to their Track Your Order tab. We all know how nerve-racking it can be to wait for your package to arrive.
That’s why Koodo offers this option so that you always know where your package is and when it will arrive. Simply enter your order number and email address, and Koodo will track your order for you.
However, this only works when you’ve placed an order in the last 30 days.
If you require more personalized or detailed customer support, it is always best to meet with a representative directly. This way, if you want to show the problem in person, you can do so.
Even if it’s not for a complaint and you want to visit the store to purchase something, you can do so through Koodo’s Store Locator.
You can enter the postal code of your area or use your current location to see the nearest Koodo stores around you.
Besides all that, in case you are interested in joining the Koodo team, going through all these channels will simply waste your time. That’s why Koodo has a separate Careers page.
You can browse through all their job openings or read more about their positions and apply easily.
Koodo is also available on several social media platforms. You can find them on Facebook, Twitter, and YouTube.
You can follow their profiles to stay up to date with all their latest news, services, product launches, and more. Additionally, if you do have any concerns, you can comment on their posts, and someone will get back to you shortly.
The name of the company comes from the Greek word kudos and the English equivalent meaning praise or glory. When it comes to excellent customer support services, Koodo has definitely stuck to its roots as its services and dedication to customer service are surely praise-worthy.
Is Kood down? Here is a chart of the current state of the services. The blue line represent the number of reports submitted by our users over the past 24 hours, compared with the number of reports submitted last week (grey line).
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Hello, My name is Michelle and I want to tell you about my experience with Koodos (owned by Telus). I went with Koodos because the carrier I was using, didn’t cover the area that I moved to.
Right from the start there was a problem, my bill was huge. I called and they said it was only because it was the first bill. I waited for the next one but there were still huge overages. So I contacted them again and this was when they told me that their unlimited was only 2400 minutes. Sounds like a lot doesn’t it? It is only 40 hours. That worked out to be 1 hour and 12 minutes per day, not exactly unlimited. I checked before I agreed to get their service, that if I wasn’t happy, there would be no cancelation charges. So I went with Verizon with a start date of May 13 2019. And cancelled with Koodos in mid April for May 18th end date, to be sure there was no lapse in coverage.
In June 2019, I got an email from Koodos saying that they got my payment and here was the receipt. I called immediately and told them I had cancelled with them the month before and thought that would be the end of it but every month after that, I’d get another email “payment receipt” from Koodos. I called and told them to stop billing and emailing me, I didn’t have their service! I thought they had stopped, but they only stopped sending receipts…. and kept right on billing my credit card. When I realized what was happening, I called the credit card company and they reversed the charges, but in October and November Koodos tried to bill me again. So I called them again. “Stop billing me I left your service in May of last year”.
Now this is the funny part. They have my name, address and telephone number, email address, birth date, credit card information, social insurance number and where I work, but they weren’t able to find that darn account number and according to them, I needed the account number if I wanted them to stop billing me, but when I went through the receipts…. They had XXXXXXX all the numbers but the last 3, 404 and surprise.. they couldn’t find my account numbers with just 404. (I included some of the emails they sent me showing they are XXX’d out.) I went to the kiosk where I bought it and asked them for the account number and he said sure, but after a few minutes he said he was not able to do that and told me to call Koodos. I tried to get creative to find my account number I even tapped on “pay the bill”, figuring that that HAD to have my account number on it, but that was XXXXX’d out too. I even tried asking them for the account numbers so I could change the credit card information. They would let me change the credit card information but they would not give me the account number. (I never intended to change the card, I just thought that I could get the account number that way) I’ve spent hours on hold before an agent would even answer the phone. In December of 2019 and January of 2020 I decided that I had dealt with this situation long enough, it was time to finally end this. Those calls always ended in tears for me but they STILL refused to stop billing me, not until I find that account number. They have more information about me than my mother does but they just can’t find that darn account number.
Every time I got another notice, I’d call again. Eventually, they stopped answering my calls. So I started using different phones, but they would always hang up when they realized who I was. I remember saying to one of the agents “So you are going to keep billing me until I can find my account number? ”and she said “YES”, I couldn’t believe it. I am unable to wrap my head around a company that knowingly acts in such an unethical way.
There are thousands of Koodo complaints on the net for billing and other issues and a lot of people had the same problem I am having now. At one point, I was so defeated by trying to fight this, that I even considered just paying it, then I realized that even if I paid them off, there were no guarantees that they would stop billing me. They are using threats and intimidation to bully unhappy former customers into paying just to stop it from going to collections like mine has. Not anymore.
I didn’t hear from them after the calls in January and I thought the matter was finally closed, that they had finally quit billing me. They did not, they sent the file to collections. I have proof that I had another company that whole time. I asked Koodos for a transcript of my calls but they refused to give this to me. Koodos is owned by Telus
I went with Verizon and I haven’t had any trouble with them. Their unlimited is really unlimited.
Please help me stop Koodos from billing me after May of 2019 (I cancelled in mid April for May18 end date) and to restore my credit, that they damaged when they sent this to collections.
Terrible service!!! I want to speak to a human and not be charged for it if I even can speak to a human!!! I have been trying for weeks to get some information but to no avail!!! Not a happy camper!!!
I damaged my phone at same covid hit Nova Scotia. All koodo stores and kiosks were close due to the pandemic. So I went to Walmart to get a new phone and Virgin had a better deal and plan.... So I switch to Virgin. For the last 2 to 3 months I am trying to reach koodo to pay the left over. I never received a bill or an email or call from them. Because I I switch provider my self serve account got terminated I was not able to see my bill. Today I finally reach koodo and talk to a human not a goddam computer. I went to pay that bill buy they would not accept my payment for I am not sure why...i was paying the full amount plus interest during covid pandemic. I asked them to give a account number because my previous account was closed due to I switch provider so I can pay my bill but the saying that I don't have a account. The agent told me that he can see me on the system. So you think it should easy for me to pay. The last two months koodo I sending me email reminder to pay my bill but without a bill including in the email and same they are sending text for the same reason. They don't tell me I much I have to pay in those emails or text. Today I found out I much to pay but koodo do not want to take my payment. And when I asked how I can pay the bill ... their answered they don't know.
Horrible customer service. CAN NOT GET THROUGH TO TALK TO A HUMAN. Asked for a call back , they call back and I hear click..they hug up on me. I've been trying to get ahold of someone for 5 hrs now. Disgusting customer service!!!!!!
There is no one home. There is no aid in fixing problems! The parent company is working yet they are of NO help.
With six feet of seperation they have taken a Mile, what kind of communication company works this way, ONLY koodo.
Have sent three e mails regarding a disputed charge the first was back in March . All emails were acknowledged but no answers
No sense in trying to call 6 times and all you get is the call can't be taken because of the pandemic. I feel sorry for the people employed in their stores who promote the company and get no backup from the management which reminds me of a mickey mouse cartoon
Absolutely useless customer service and impossible to actually speak to a human. their virtual bot customer service is unbelievably bad.
I have submitted a facebook report that I have had no service on my phone for 2 days! Please advise
Thank you
Very poor customer service when trying to pay a bill, kid would not take payment no matter what, could not think outside the box to verify ID, completely turned us away from giving them money, no disciplinary action on the brutal service, his behaviour was excused by the manager making excuses for Will at the BayCentre downtown Victoria, never want to deal with those people again, disgusting!
No humans available - appalling service