It’s safe to say that our phones are the most important and prized possession in our lives. If there was a fire in our house and we only had enough time to grab one object, it would probably be our phones.
That’s how important they are, and that is also why any problem with our phones or phone plans can be extremely frustrating. It can put your entire life on hold and cause you endless worry and stress.
That’s why Koodo is always trying to make sure that all their customers are benefitting from a smooth and uninterrupted phone service.
Running on Canada’s largest 4G LTE coast-to-coast network, Koodo is one of the most popular brands offering a variety of mobile service plans. It is a subsidiary of Telus and was established in 2008 to target the younger customer base. It offers various prepaid, postpaid, and wireless phone services.
The company’s entire philosophy revolves around assisting their customers and making sure each customer is 100% satisfied with their services. As a result, their philosophy is quite evident on the company’s website, which is entirely structured to provide visitors with the best experience.
Whether you have a query about any product or wish to find the nearest store, or simply want to learn about their COVID-19 response, everything is available.
Here are all the ways you can connect with Koodo’s customer support services and solve all your phone plan problems.
Once you go onto Koodo’s website, before even trying to search for anything else, you can directly visit their Contact page, which offers several options for you to solve your queries.
First off, there’s the Koodo virtual assistant. When you click on this option, a chat box appears on your screen.
If you’ve got a simple query or don’t want to bother talking to someone, you can simply type in the question or problem you may be facing in this chatbox.
The virtual assistant will assess your query and either direct you towards the relevant page or guide you on how to solve the problem yourself. The virtual assistant is available at all times, so you can consult it any time of the day, without worrying about office hours.
Another option is to consult the Koodo Community. This is a forum of sorts where you can post your questions, and the community can answer through their own knowledge or personal experiences.
You can even browse through other topics and read other people’s posts which you might know something about. Often, you will find the answer you need right here and might not even need to contact anyone else.
The last option is Self Serve. This is the most popular option because, as the name suggests, it allows you to serve yourself and solve your problems all on your own.
You can log in to your account and then manage any problems you may be facing with your plan or billing yourself. However, if you still face any problems, you can consider some of these other options as well.
Right on the main page of the website, there’s an option for help. Once you go to this option, you are presented with many further topics which you may be struggling with.
There are topics on billing and payments, exclusive programs, warranty and repairs, roaming, and much more.
Once you click on the topic you are interested in, you are presented with a ton of information that can help you sort out your problem right away. There can also be further links to explore a topic further.
If you have already placed an order with Koodo and are simply trying to track your order, you can go to their Track Your Order tab. We all know how nerve-racking it can be to wait for your package to arrive.
That’s why Koodo offers this option so that you always know where your package is and when it will arrive. Simply enter your order number and email address, and Koodo will track your order for you.
However, this only works when you’ve placed an order in the last 30 days.
If you require more personalized or detailed customer support, it is always best to meet with a representative directly. This way, if you want to show the problem in person, you can do so.
Even if it’s not for a complaint and you want to visit the store to purchase something, you can do so through Koodo’s Store Locator.
You can enter the postal code of your area or use your current location to see the nearest Koodo stores around you.
Besides all that, in case you are interested in joining the Koodo team, going through all these channels will simply waste your time. That’s why Koodo has a separate Careers page.
You can browse through all their job openings or read more about their positions and apply easily.
Koodo is also available on several social media platforms. You can find them on Facebook, Twitter, and YouTube.
You can follow their profiles to stay up to date with all their latest news, services, product launches, and more. Additionally, if you do have any concerns, you can comment on their posts, and someone will get back to you shortly.
The name of the company comes from the Greek word kudos and the English equivalent meaning praise or glory. When it comes to excellent customer support services, Koodo has definitely stuck to its roots as its services and dedication to customer service are surely praise-worthy.
Is Kood down? Here is a chart of the current state of the services. The blue line represent the number of reports submitted by our users over the past 24 hours, compared with the number of reports submitted last week (grey line).
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I'm getting to the point I'm ready to leave, I want to talk to a human NOT a computer. We overpay as is for these technologies and koodos gotten worse for it's customer service since I've been with them. All I want to is have a cheaper plan because I don't actually need so much data. I don't trust a lot of these technologies because what I've seen lately is so much curruption within these companies. I've gotten rid of google, YouTube, Facebook and don't use the other platforms solely because of what people like Mark Zuckerberg have been doing. We need more humans working and less computers, I don't feel safe with how tech companies are working anymore. I came on here trying to get a better cheaper plan but get know where. So what I'm agreeing to on these pages obviously might never been seen if they don't like what we are saying. They probably use these pages to choose who they ignore and who they want to reply to. I want a human because I want actual help. Why am I agreeing twice ?
I scheduled a call back, had to wait 24 hours.
When I picked up the phone they said, all our agents are busy and dropped the call.
You can not get a hold on them when you need them.
Cheap plans, but horrible to get a hold on
I have never been so frustrrated in my life.what kind of be os this.my phone was not supposed to start till next month. The whole reason I was switching providers is because fidi forced me to buy this phone I never needed because there shady salesman would not call fido saying I returned it.4 times. So instead of him owning my 800 phone I had.ro retrieve it from shoo.beinh pissed I wanted nothing to do with that kind of incompetence.then I came to koodo.way worse.been on phone since 6 am its t 5pm now.ive been trying all day to see why there a month agesd of schedule.cant get a rep to speak too.autimated system is too stupid no matter how simple you explain.i will 100 percent not pay for this shit.this has caused me 1p hours of aggravation.i ebem.called telus as to cheat my way to a REP .still no call back.And the telus rep I was talking to also mentioned the shitty automa phone system.this is bullshit I've been thru every probider6 a d they are all crooks .!!!
I ordered a new phone for upgrade in the new year, got a wicked deal. And then waited 4 weeks for it to never arrive, opened up my account to find out in Self Serve that the shipment was just abruptly cancelled? Called a service rep, they basically stated UPS didn't go to my suite, didn't report to their warehouse and just sent my phone back. The rep was going to reorder my phone for me. But the deal was gone and he couldn't honour the previous deal I got. So in short I was screwed over, there was zero communication from both companies, I had to jump through hoops and now I'm without a phone, no help from Koodo and I can't afford a new phone now. Thanks for nothing. I am taking my business elsewhere most likely.
Terrible Tired of dealing with a Robot for customer service
Will be changing services if I do not receive a reply
I am in Aruba and I tried the Chat room NO HELP
Should be NO stars as I could not chat with a PERSON
finally got sick of customer service and changed providers and they still are screwing me around.
phone is locked and cant use the self help as the proper drop down will not work to unlock my phone.
call back times available 6, 6:30 0r 7AM
Will never ever recommend this company to any one
Yet was totally satisfied for years until i had a question then every thing went south
so disappointed
THE HUMAN-FREE CUSTOMER SERVICE IS ABSOLUTELY TERRIBLE....MORE SPECIFICALLY CUSTOMER SERVICE DOES NOT EXIST AT KOODO. Any time I have to contact or deal with Koodo I rarely was able to get through to a person, or if I did... then I was hung up on. I have been trying for weeks to get some information but any attempt goes into a deep abyss. Koodo also does not answer emails. Koodo was never able to connect my wife's cell phone number; however, they still billed us for it??
Reviewers, when submitting unsatisfactory reviews....please delete the stars to however may you may want to leave...as leaving 5 stars and then writing a bad review is contradictory. Too bad I have to leave one star in there on this review...Koodoo is really a a ZERO STAR Company in my evaluation, and they should adjust their scoring accordingly.
Horrible website. Most things I try to do results in some error where you need to contact support. However, this is no support number to call.
Hey its Rachael from Alberta. Terrible customer support didnt understand my questions and had to re write same questions over and over. Then i call the koodo line only to get hung up on. Yes id like to talk to someone on the phone. Cmon koodo get with it!! Time to look for different company. ?
Just absolutely horrible service. Any time I have to contact or deal with koodo I rarely am able to even get through and am hung up on. Complete waste of time and energy, it would be nice if there was a company or two that aren't hot flaming garbage.