Wendy’s is an American fast food chain that was founded in November 1969 in Ohio.
As of 2018, Wendy’s is located in more than 6,000 areas all around the world, making it the world’s third-largest hamburger chain.
This blog will focus on the customer support services that the fast food giant provides to its customers.
With the development of technology, Wendy’s, like many other companies, has gone online too and aims to provide exceptional customer service via its website.
About Wendy’s Canada
The founder of Wendy’s, Dave Thomas, named the restaurant after his fourth child Melinda Lou Wendy Thomas.
The first Canadian Wendy’s opened in Hamilton in Ontario in 1976. In the same year, another branch of the chain opened in Toronto.
Currently, Wendy’s serves hamburgers, cheeseburgers, sandwiches, salads, sidelines, desserts, and beverages. In many locations, Wendy’s also has an elaborate breakfast menu.
Wendy’s Customer Support Services
Wendy’s has a separate website for all its Canadian customers. If you need to reach out to Wendy’s Canada, you can contact them via their website in numerous ways.
The best way to reach out to Wendy’s Canada is through their “Contact Us” page. Initially, you can also fill out a survey, find a store, and avail Wendy’s gift cards!
Contact Wendy’s Canada
To get in touch with Wendy’s Canada, scroll down to the bottom of their homepage and click on the “Contact Us” quick link. You will be redirected to Wendy’s Canada’s contact page.
You can contact Wendy’s Canada in two ways.
Firstly, you can call or text them on their helpline if you have any questions, concerns, or comments about their products or service. Dial:
- 888.624.8140
Additionally, you can also use the “Let’s Chat” option on the bottom right of the contact page to start a live chat with a friendly Wendy’s customer service representative.
You can even print a copy of the chat out for your reference.
Customer Feedback Survey
Wendy’s Canada has developed a Customer Satisfaction Survey that you can take on their website to give feedback on your visit or delivery and takeaway services that you availed.
The survey asks you to enter the restaurant’s number, date of visit, and time of visit before beginning. This comprehensive survey will allow the restaurant to look into your feedback and improve accordingly.
The Customer Satisfaction Survey is also available in Spanish and French languages.
Find a Wendy’s Canada
Wendy’s Canada has made it super easy for its customers to find a Wendy’s outlet across the country using just their website!
Look for the “Find a Wendy’s” tab on the top of the website’s homepage. When you click on it, you will be redirected to the “Find a Location” page. By adding a state, city, or zip code, you will be able to locate the nearest Wendy’s around your area.
While searching for a Wendy’s location, you can also make use of filters such as “Mobile Ordering,” “Open 24 Hours,” “Wi-Fi, “Open Late,” or “Breakfast” to find Wendy’s Canada’s outlets according to your preferences.
Wendy’s Gift Cards
Wendy’s Canada also offers Gift Cards to all its customers.
If you want to check the balance on your gift card from Wendy’s Canada, you can do so via by visiting their website. Scroll down to the bottom of the homepage and click on the “Gift Cards” quick link.
You will be redirected to a “Gift Cards” page that will allow you to enter your gift card number and PIN in order to check your balance. So easy and helpful, right?
Nutritional Information for Wendy’s Customers
Companies in the food business need to be very explicit about what ingredients they add to their products.
For this reason, Wendy’s Canada provides Nutritional Information about each of its products to all its customers via its website.
Scroll down on the homepage and click on “See What We Are Made Of” under Nutrition Information. You will be redirected to the restaurant’s menu, where you can click on each product to check its nutritional information before you order.
Staying in Touch with Wendy’s Canada
Staying in touch with Wendy’s Canada is super easy!
Click on the social media icons on the bottom right of Wendy’s Canada homepage. You can write to Wendy’s on Twitter, post a picture with their delicious meals on Instagram, or write a review on their Facebook page to provide your feedback.
There are multiple ways to avail Wendy’s customer care services. In addition to calling and texting them on their helpline, you can indulge in an online chat, leave feedback on their satisfaction survey and interact on their social media accounts!
absolutely disappointed in my recent experience, robotic staff, no customer interaction, limited knowledge, cold food, wrong order what else can I say…bad experience
Twice now I have had bad exsprance with the young street location in barrie. 1st was the other day went around 8:30- 9 am to go into the dinning room to see about a senour coke and the dinning room was locked so i figured drive through and they said we can’t give the senour drinks throw the drive throw so to me that is refussing service instead of being accomadating the second time was a day or two later i again went into the dinning room for the same drink when the guy on the till as well 2 mangers said that i have to buy something in order to get that drink mean well i can go to any other location with no problem and no need to buy something frist. My other complant about this location is here is a guy with a full grown beard handling costmers food, ya he had on a beard net but it was not keeping nothing under it as his beard was that full
We were on our work break ad had to stay in the drive up lane for 20 minutes. My order was wrong..I ordered extra onions and pickles with a combo 1 ..I didnt get my fries and my burger was thrown together.. I ate half of it. Very disappointed in this service. There was atleast 8 cars ahead of us. Teresa
We love your new breakfast commercial. “Where’s the bacon?” We will have to go down and try the Wendys breakfast. Is there any bacon in this building. LOL. 👍🏻
Orderd a meal to be delivered and items were missing . Wendys Sims Corner Saint John nb Canada. Order places on April 1st at 730 PM. Chicken Burger combo no side sent large Fries. Lady was ignorant on phone! Took my money but not corrext food
I was handed the wrong food on a 12 hour shift. When I went to exchange they lacked the conversation skills to even fix it properly. So that location is a big waste of time
Very pleased with service and food at regent Winnipeg Wendy’s
Wendys Campbell river.
As the floors in the store are extremely slippery when wet, why not place a rug at the entrance like Tim Horton does as it has the same floors.don’t wait till somebody gets hurt
Since when does Wendy’s not accept American money . This is disgusting. I can guarantee that I will never buy at a Wendy’s again even when I get back to the U.S. after Christmas and my entire family here in Canada will not be buying food from Wendy’s again. How disgraceful
I went to the wendys in Hinton Albert’s. What a dump. There wasn’t a table clean and only one table taken. Lettuce and tomatoes all over the floor. Dirty as a pig pin. The washroom was another thing. Look like the toilet was used several times without flushing. Garbage all over the floor. Sad to seee a business like that. Think the health inspector should visit. Very disappointing the pigs running it goin make a bad name for wendys.
On June 18,2021 I ordered the 2 meals of Baconator with large fries and drinks and 2 large Frosties. I got the drinks and Frosties but when I got home and checked my order it was spicy chicken burgers. I was not happy because of my allergies. I did call the Kamloops Wendy’s and the manager said that they would honor the mistake and give me 3 combo meals. Because I live out of town when I did return on the June 25 and explained my order their was confusion so when I got to the window the person took my receipt and just remade single burger meal less the large Frosties. When I asked for the manager they demanded the meal back that was in my vehicle, (their screw up). I explained that she had told me any combo, which when I mention it to her she got hostile and rude. Replaced my order and told me not to come back and complain. This same Wendy screwed up my order and gave me someone else’s then demanded it returned????? (their screw up) I have lived in Kamloops for 3 years and you would think I would of learned from their mistakes but my daughter enjoys their food so every now and then we go their because it is on our way home from shopping. I don’t know if it is just me or others have had complaints about this Wendy’s at 910 Columbia St. West Kamloops B.C. I have gone to the other Wendy’s in Kamloops and never had an problems. Is really sad is they care more about pets then they do about humans weather it is product or service.
I live in Owen Sound Ontario, normally our Wendy’s is pretty good.
However on June 8th my mother and I went to get some frostys. We clearly asked for two and I gave the girl at the window 2.25. She asked if we wanted our change I said no since it would have only been .15 cents.
When they go to give us our frostys they only give us one, the guy at the counter said that is all we asked for, and I said no I gave the girl the right amount for two.
He argued with us to the point he was yelling at us while two other girls working were whispering about us. He clearly was not going to give us another one even though we had paid for it.
I started to get heated because he was calling us liars while their is a huge line up behind us.
Normally I wouldn’t make such a fuss, but clearly the staff needs better training and listening skills.
This was a complete embarrassment to my mother and I. Neither one of will go again and living in a small town word of mouth means a lot.
On Saturday July 25 l went to the Wendy’s on Dundas street in London. The staff was rude and the manager to.I put my order in and told them twice no tomatoes on the burger. My husband can’t eat them . He is allergic to them
No they didn’t listen to the customer at all. So we had to put it in the garbage. Never will l go back there.
To whom it may concern,
Yesterday at 7:45 pm, I had a nightmare experience at your restaurant located at 2575 St Clair Ave West. I arrived to your establishment with my three friends, excited to get Wendy’s, so we walked through the front door, unaware that they were not taking orders from there. I was rudely told “go through the walk in”. So, we patiently waited behind multiple cars to place our order. As it was our turn, we waited but no one spoke through the intercom. Then someone started screaming through the window, so my friends walked up, leaving me to keep our place in line. Finally, I approached the window as well, and one of your employees started saying that we had to wait until every car had ordered before we were able to. The issue with this is, we had already waited out fair share of time and, more and more cars kept queuing behind each other. So I said, “how long would we have to wait”, to where the employee countered “I don’t know”. She said, it’s a preference from their manager/owner. After, some back and forth, because I was clearly irritated, I was not told that when I walked through the front door, I asked to speak to the manager. Their manager says, there is nothing they can do, we would have to wait an uncertain amount of time. Where I am completely unsatisfied with this experience, the manager and I got into a screaming match because she would not let me speak and continued to talk over me. Before I knew it, I was bombarded with three of your employees all speaking, and then finally the manager tried to close the window blinds on me. I have worked in a restaurant for years and I know what customer service looks, and this was utterly unacceptable. As a server, I understand that the reputation of the brand is important so it’s essential to not tarnish that. As well as; during these trying times, it’s also important to work together as a community. I am so saddened with this experience because I have not had Wendy’s in years and I left my home during a pandemic (I do not drive might I add) to walk over, and received blatant disrespect.
Just had a burger in Collingwood ontario. Tried again 2nd time in a month burger was horrible. Will not go back every again. Burgers get worse no taste lots of grease
On the 6th of April I tried to phone in my order, the person who answered the phone was rude saying that she had 15 cars in the line and to call back in 15 minutes. I gave it 20, she hung up on me then proceeded to take the phone off the hook. I have now been trying for the last 45 minutes to phone in my order as the person who is picking it up only works until 2, then I’m s%#t out of luck, there’s no way for me to walk there as im disabled and have diabetic ulcers on the top of my foot. This is a professional business, a well known restaurant and the workers should be used to the work involved with the fast food industry, this isn’t the 1st time there have been issues with rudeness and wrong orders. Can’t complain to the actual store for fear of what they will do to our order. Please fix your workers or provide better training. I have no way of changing the stars above. Thank you.
My husband and I picked up a late dinner from the Wendy’s drive thru at Appleby Line and the Harvester Rd. There were only two workers visible. Neither wore a mask or gloves. Both looked disheveled. Even without the virus I would have thought twice before allowing them to handle my food. Your company can and should, do better in looking out for the best interests of your customers. It’s no time for doing things in half measures. In the meantime, our business will go elsewhere.
Wendy’s restaurant Hartzell Rd. St. Catharines Ont.
The drive thru staff at Wendy’s are not wearing protective gloves at this time. According to the staff they are not allowed to. For Gods sake please change this stupid policy right now. ALL staff wear gloves
especially right now. The staff member I spoke to was more than willing and eager to wear them. THEY ARE FORBIDDEN TO BY THE MANAGER.
Stop at Wendy’s in Grande Prairie AB to grab lunch to bring home for the family which I live 45 min away order was $ 55 when I ordered my lunch in the drive through and I looked On the screen everything I ordered was ok when we got the order we looked in the bags to make sure everything was in there it looked like it was all good got home and proceeded to eat and not one of the 5 orders I put in was correct got all the wrong orders we will never go to Wendy’s again
At 7:30pm on Oct 7, the service at the Tillsonburg, Ontario store was atrocious. They messed up the order before mine My order sat on the counter for over 5 minutes, ignored by staff. Then they put it in a to-go bag when I ordered “eat in”. I mentioned that the food had sat on the counter, and they asked if I wanted fresh cooked. I stated that yes & I wanted the cook to wear a beard net as I had noticed he was cooking without one. I then asked for a manager & demanded my money back.
My question is why did the cook not have a beard net on? The managers excuse that she had been on a break was just that…an excuse. Ive never had such bad service at a Wendy’s before.
It’s not like the restaurant was busy,,it was total lack of respect & professionalism on all the staffs part.
I am disgusted & will not go to that location again.
Harmony taunton at the busiest times no matter when always has 1 cash open ALL THE TIME. When leaving Tim’s which is connected I wanted to take out a bake potatoe for same night. Line up again was lengthy only due to 1 ONE cash open which I then opted to go thru drive thru which is always faster. Potato looked like it was dropped l, not very hot and in fact tasted gritty. Very disappointed to say the least. Glad u didn’t decide to get 3 for company coming. Also that u can recollect was there ever a clean table to sit at. Busy or not.
Helpful We appreciate your evaluation.It’s the only thing I had but did get a diet coke free bc of ur senior deal.
I’ll remember better next time if in fact I ever go there again. Thank you
Sept 3rd 2018
This summer l have listened constantly to your advertising for a 99 cent frosty. Recently while traveling a road trip with my family , we were travelling the 401 westbound. We has been driving for a really long time and the heat was a record high. We all agreed to keep driving till we got to the enroute in the clarington area where we knew you were located. We placed our order and when my husband drove thru to pay he was quoted a much higher price than we had anticipated. We asked about the special and the associate said well a small here is 2.39and we dont do the offer. As a long time customer l was very disappointed at the way we were spoken to and also the fact that we waited to find your location and after pulling off a very busy 401 had no choice but to pay the full price. If you are not going to honor your advertisements maybe you should put a large billboard on the highway so people do not waste their time or experience the disappointment
Helpful We appreciate your evaluation.My granddaughter, Aria, and I had a very nice experience at Wendy’s and I wanted to share it with you. Yesterday I was looking after Aria, who is 3, and I asked her if she would like to go to Wendy’s for lunch. Yes, she said, I would like to have lunch with Wendy. I told her that Wendy had a lot of restaurants and I couldn’t guarantee that Wendy would be there. We stood in line to order and when we got to the counter Aria stepped forward and asked if she could please see Wendy. The man behind the counter smiled. Then a lady behind the counter, who heard the request, stepped forward to save the day and said that she was Wendy. Aria was thrilled. And the funny thing was that Wendy was really her name. She couldn’t have been nicer. Came over to check on us during lunch and brought Aria a chocolate milk. I think every Wendy’s should have a Wendy. Could be a great commercial.
Helpful We appreciate your evaluation.Hello,
Helpful We appreciate your evaluation.I would have filled out a WENDY’s contact form, but you need the store number. This is difficult, when the receipt is not given to you. Suggestion: put it in the bag. When you order food. I wouldn’t complain, but it not the first time, I have gotten home and didn’t have items. Suggestion: Maybe have a list of what I ordered. OH.. you do and it still doesn’t work. There are a lot of places, to eat on the Northside. But it is increasing difficult to patronize a local business, when they can not take the time to get your order correct. I don’t usually rant, but it is frustrating to get home and not have what you paid for. If you could forward this to the North Sydney , Nova Scotia location, that would be great. (By the way. I attended the North Sydney store on Tuesday, August 15 around 4:00 pm)
I went to your brantford location near fairview. I tried to use the drive thru. I have juvenile diabetes which is a diability that requires me to know the carb amounts of the food is eat to be able to dose the correct amount of insulin. I ordered a home style chicken sandwich and asked for your nutrition facts sheet. I was told to look it up on the Internet or I could come in the store and look it up on the wall. Staff said they don’t have pamphlets and I don’t have data on my phone. When I go to McDonald’s or Tim Hortons they have nutrition pamphlets at the drive through. I take one and leave it in my vehicle for future reference. If you are serving food the customer should be able to access nutrition facts at all points of sale. Type 1 diabetics rely on this info to help deal with the disability that they neither choose to have or caused themselves. Food for thought Wendy’s.
Helpful We appreciate your evaluation.I was in the Barrie Maple view Wendy’s and it was a thick filthy mess. I used to work in one and what I saw was discussing. Garbage was piling under the food counters. Staff were sliding all over the floor visibly. Salt was piled up on the fry area and the fry guy wasn’t taking any care in the amount of salt he was dumping on the fries. The serving counter had slob food on it. There were tons of staff and two managers on that all this should clearly not have happened. I have been going to this Wendy’s since it opened and it is going down the tubes. To top it off when we opened our fries they had next to nothing in them. I really think this needs to go to head office because the management don’t care about the people of Barrie.
Helpful We appreciate your evaluation.I ordered a burger and fries today. The burger was good but the fries were so salty I couldn’t eat them. Had I dined in the restaurant I would have told someone but It was take out so I couldn’t do much as I was not going to drive back
Helpful We appreciate your evaluation.