ICBC complaints, customer care and support service

Since 1973, ICBC has been taking care of your auto insurance needs in B.C. While offering the basic coverage required by law, ICBC also offers a variety of services to meet your automotive needs such as vehicle registration, driver licensing, security, lifetime guarantees on work c.a.r. shops, language translations services and many other.

ICBC covers you in B.C. and while vacationing in the rest of Canada, or the U.S. Should you move to another location outside of B.C., you will need to obtain a specific coverage there.

If you need to contact ICBC via phone to make a claim or inquiry, you may utilize the numbers below, based on your location.

  • Toll free in B.C., Canada, and the U.S. 1-800-663-3051 (hours of operation 8 a.m. – 6 p.m. M-F, Saturdays 9 a.m. – 5 pm.)
  • Lower Mainland, 604-661-2800

icbc-canadaNote: To obtain driver’s abstracts or claims history, please call between the hours of 9 a.m. – 5 p.m. M-F.

Check your local or cell phone provider regarding any additional charges which may be incurred when calling these numbers.

You may also report a claim online at this link. If you need to find a service location, you may visit the online location finder. In any case, you can visit the FAQs page to obtain quick answers to many of your questions.

To send feedback to ICBC, visit the website contact information page, and click on the “send feedback” button to make complaint, give a comment or ask a question.

If you need to visit ICBC in person, the Head office address is:

151 West Esplanade
North Vancouver,
BC, V7M 3H9

The hours of operation at the main office are from 8:15 a.m. – 4:30 p.m. M – F. The Head Office is closed on Saturdays, Sundays, and statutory holidays.

ICBC is also well represented on Social Media:

Customers' rating

84%

5/5 (1)
4/5 (1)
4/5 (1)
5/5 (1)
3/5 (1)

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