Home Depot Canada customer support service

Home Depot stocks a collection of over 130,000 products at some of the lowest prices in the country. With locations across the US and Canada, Home Depot offers online ordering, a range of promotions throughout the year, and reliable customer service. Each week you can find a flyer listed for each branch within the store locator, highlighting discounted products of interest.

Since entering Canada in 1994, Home Depot has opened a total of 182 stores across ten of Canada’s provinces. The company employs over 27,000 Canadian associates and is currently the top home improvement specialty store in the country. As of 2018, Home Depot has expanded their Ontario workforce alone by 6,000 associates, another indication of their role as a major employer in Canadian markets.

A range of customer care options are at your disposal when purchasing from or working with Home Depot. Here we’ll be showing you how to get in touch with their support staff via telephone and email, whilst looking at other contact options, social media channels, and a few of the features supplied by Home Depot’s homepage.

Contact Home Depot Canada by Phone

Home Depot customer information is contactable during office hours on the following Canadian phone numbers:

  • General Customer Assistance – 1-800-628-0525

  • Store Customer Assistance – 1-800-668-226

  • Online Customer Assistance – 1-800-628-0525

  • Pro Xtra Customer Service – 1-800-759-2070

  • Consumer & Commercial Credit Card Accounts – 1-800-747-3787

  • Installation Services Inquiries – 1-800-466-3337home-depot-informations

Home Depot Credit Enquiries via Telephone

You can place enquiries concerning existing credit facilities, or contact customer support regarding a new credit facility, via one of three telephone numbers. Here are the details that you need to contact Home Depot’s Credit Centre:

  • Consumer Credit Centre – 1-800-747-3787

  • Commercial Credit Centre – 1-800-668-5336

  • Commercial Account Management – 1-888-308-5080

Contacting Home Depot Customer Info by Email

Instead of supplying email addresses to communicate with customer support, Home Depot instead have given customers a contact form to fill, requesting a response via either email or telephone. To find the ‘Contact Us’ form click here, or carry out the following instructions:

  • Browse to the Home Depot homepage

  • Select ‘Customer Support’

  • Scroll down to just above the footer and select ‘Send Your Message’ situated beneath the text ‘Email Us’

  • Select a topic pertinent to your request from the drop-box, complete your personal information and contact details, and leave a message for customer care

  • Choose your preference between phone and email, then select the ‘Submit’ button at the bottom of the form

However, if you are a Pro Xtra customer and have a query, then send an email to Home Depot’s Pro Xtra Customer Service department at proxtra@homedepot.com

Contacting Home Depot Public Relations

The Home Depot Public Relations Department can be contact via email at media@homedepot.com or via telephone on 416-386-5847. Staff typically respond within forty-eight hours and operate between Monday to Friday.

Home Depot on Social Media

You will notice that Home Depot truly only interacts on one major social network, Facebook, despite being active on Facebook, Twitter, LinkedIn, Pinterest, and YouTube. Here we’ve you the primary channels which you can use to contact the company should other alternative means fail you.

Home Depot Facebook

@homedepot is busy and packed with posts highlighting the possibilities of the retail goods sold by Home Depot. In addition, the company also responds to support and sales queries via Facebook messenger and typically takes a few hours to reply to each message.

Home Depot Twitter

@HomeDepotCanada is a well-maintained Twitter feed comprised of design tips, company promotions, and current movements within the growth of Home Depot. Facebook is used far more frequently, however, staff are known to reply to Tweets and direct messages. It would however be better to contact Home Depot telephonically for quicker assistance.

Home Depot LinkedIn

The Home Depot Canada is active on LinkedIn but does not use this platform as a primary means of communicating with customers. It is sparsely updated and appears to only be used for corporate concerns.

Feedback Regarding Home Depot Charitable Contributions

If you have any questions or commentary concerning Home Depot’s range of charitable contributions and endeavors across Canada, then send an email to canadafoundation@homedepot.com. Please note that this address does not handle grant applications.

To find further information regarding Home Depot grant programs, and to apply for a grant, click here or carry out the following steps:

  • Visit the Home Depot homepage

  • Scroll down to the footer and select ‘The Home Depot Canada Foundation

  • Scroll down to just beneath the charitable registration number and select the ‘Grant Programs’ link

  • Select ‘Apply Now’ to begin a grant application processhome-depot-customers

Using the Customer Support Portal

The Home Depot customer support portal on the company webpage supplies customers with all of the necessary information to attend to the majority of frequently asked questions regarding products, shipping, returns, and more. Click here to visit Home Depot Customer Support, or carry out the following instructions:

  • Visit the Home Depot homepage

  • Select ‘Customer Support’ situated in the top right-hand menu

Provide Feedback Using Home Depot Customer Survey

There is a customer survey wizard readily available on the Home Depot homepage to provide feedback regarding your experience with the company. Either click here to be taken directly to the survey, or do the following:

Visit the Home Depot homepage

Scroll down to the footer and select ‘Customer Survey’ from beneath the text ‘Product & Policy Information’

Using the Home Depot Store Locator

Make use of the Home Depot store locator by either clicking the following link, or carrying out the following simple steps:

  • Visit the Home Depot homepage

  • Scroll down to the footer and select ‘Store Locator’ from beneath the text ‘The Home Depot Canada’

  • Either choose your location from the list provided, or enter your city, province, or postal code and click the orange search button beside the text box

Dual Language Support

The Home Depot homepage is available in English and French. To switch between either language, simply click on the word ‘English’ or ‘Français’ found as the last menu item on the right of the top menu of Home Depot’s web page.

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