Fido complaints, customer care and support service

Fido Solutions, headquartered in Toronto, Ontario, is a Canadian cell phone service provider. Founded by Microcell Telecommunications in December 1996, the company was acquired by Rogers Communications in November 2004. Although Fido is owned by Rogers, it remains a separate entity from its parent company. This allows Fido to retain its own CEO, retail chain, customer service centers and network servers.

It was the first carrier to provide unlimited service, the first to launch a GSM-based network in Canada and the first wireless service provider in North America to offer General Packet Radio Service (GPRS). Products offered by Fido include feature phones, mobile broadband modems and smartphones. Services include GSM (including EDGE and GPRS), HSPA (including HSPA+), LTE, mobile broadband, SMS and telephony.

Fido customer care service

fidoFido makes it easy to find answers to any questions you may have and provides excellent customer support wherever in the world you happen to be at the time. Online, on the phone or in person, you can always get the help you need, when you need it. Use the store locator to find a convenient location near you.

Online help options include live chat, an extensive list of support topics, huge FAQ section and more, such as the Fido Community (available 7 days a week from 8am to 12am EST), Facebook Messenger (available 7 days a week from 8am to 12am EST) and Fido Solutions (available 7 days a week from 8am to 12am EST). For inquires about your mobile service, you can call the company at *611 from your Fido phone, or toll-free from any phone at 1-888-481-FIDO (3436), weekdays from 8am to 9pm (EST) and weekends from 9am to 5pm (EST).

Internet inquiries are answered at 1-888-236-FIDO (3436), weekdays from 8am to 9pm (EST) and weekends from 9am to 5pm (EST). Live Chat is available for mobile and internet account support weekdays from 8am to 12am (EST) and weekends from 9am to 8pm (EST). Live Chat for Internet Technical Support is available 7 days a week, 24 hours a day.

Keep in touch with Fido on your favorite social network. Read about the latest promotions and features on Facebook, follow Fido on Twitter or get updates with Google Plus. When you want to be in the know, these are the best ways to keep on top of everything Fido has to offer.

Customers' rating

80%

4/5 (1)
4/5 (1)
4/5 (1)
4/5 (1)
4/5 (1)

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