Bell Canada customer support service

 

Bell is Canada’s leading internet and phone provider and one of the largest multimedia companies. This telecommunications behemoth is over 130 years old and needs no further introduction. Like all successful companies, they’ve worked hard at improving their customer relations and customer support services.

If you wish to contact Bell regarding your account with them or a service they provide, this article will guide you through the process. There are many ways you can express your issues and concerns to Bell, and these are the most popular ways people use.

Live Chat

The first section of the Contact page lists four live chat options. There are individual buttons for Mobility, Internet, TV, and Home Phone live chat. The Mobility chat is the only one that deals with both sales and support while the other three addresses only issues regarding sales.

Once you click on one of the buttons, a chat box will open at the bottom right of the page. Once you choose a specific topic from the provided list, you will be assigned a free representative to speak with. A display message will appear if none are available.

Calling Customer Support

Addressing Bell via direct phone lines is the most popular choice. They have general information lines as well as topic specific direct phone lines. Here are the ones you should be familiar with.

General information phone line: 1 866 301-1942

General Inquiries: 1 855 310-BELL (2355). This line is open from 08:00 to 21:00 during the week and from 09:00 to 18:00 on weekends.

Once you’re connected to an associate and explained your situation, you will often be redirected to the specialized department. Of course, there is a way for you to call a specific department on your own. Underneath the general phone line listing there is a 2-step menu designed to narrow down the topics of interest. From there you will be able to call directly to someone trained in the specific issues.

The first step requires you to pick from the following topics:

  • Shopping or orders
  • Technical support or repair
  • Your bill or account
  • Share a concern
  • General inquiries

After selecting a topic, you’d reach step two. This requires you to choose the service you need assistance with. Depending on what selection you made in step one, here are some of the options available:

bell canada supportMobility – Associated phone numbers

  • 1 800 667-0123 (*611 from any Bell mobile device)
  • Prepaid: 1 888 537-9999 (#321 from any Bell mobile device)

Internet – Associated phone numbers

  • 1 844 310-SURF (7873)

TV – Associated phone numbers

  • Fiber TV support: 1 866 797-8686
  • Satellite TV support: 1 888 759-3474
  • Automated programming synchronization (Satellite TV): 1 866 337-4617

Home Phone

1 866 310 BELL (2355)

Business

For business accounts, Bell has a separate page with a similar 2-step process for narrowing down the most relevant phone number.

Options in Step 1:

  • Shopping or orders
  • Technical support or repair
  • Your bill or account
  • Moving your business

Some of the numbers are the same for personal accounts and business accounts. The following are some useful numbers for business accounts (that differ from those previously mentioned).

Business Internet

1 800 668-6878 – Available 08:00 – 20:00 during the week, 09:00 – 17:00 on Saturdays and 11:00 – 16:00 on Sundays.

Audio and Web Conferencing

1 800 667-3678 – Available 24/7

Business Satellite TV

1 877 439-8502 – Available the whole week from 07:30 until Midnight.

For the “Moving your Business” topic, the same internet, TV and satellite TV support numbers apply.

Enterprises can contact BELL at 1 888 788-BELL (2355) for support, sales and general inquiries from Monday to Friday between 08:00 and 18:00 EST.

Bell Canada complaints

Feedback and Complaints

If you wish to express any type of feedback or concern about how your inquiries were handled, you can fill out an online form. After a review, a member of the customer relations office will contact you.

Social Media Channels

Like any other popular provider and media company, Bell makes use of social media to both promote their services and respond to inquiries. The following two options are your best bet to get a quick response.

However, if your particular problem takes longer to solve, you will probably be asked to submit a form or make a follow-up call to their support departments. Social media support pages are best for issues that can be dealt with quickly.

Facebook

At the bottom of the main page you will find logos that will redirect you to all official Bell social media profile pages. Someone from Bell will respond to private messages on Facebook and try to solve any issues you might have. On the information section there is also an email address listed for support purposes: facebook.support@bell.ca

Twitter

Among the logos, you will also find the Twitter button. There are two options here. The first one is what you should choose. Once you’ve reached the official Bell Twitter feed their information section will redirect you via a link to their official Twitter support page @Bell_Support. From there you can tweet or send a private message about any problems you may have.

YouTube

The YouTube logo at the bottom right corner of the Bell webpage will redirect you to their official channel. Their playlist is rich in guides on specific Bell services and devices. If you don’t enjoy reading manuals, perhaps some of these short instructional clips can clear up any uncertainties you may have.

Dual Language Support

Although you will be asked to pick a region and language when you first visit Bell’s webpage, you can also find the language setting at the upper right corner of the main page. You can switch freely between English and French at any time. When contacting Bell on the general phone line, they will also ask you to select a language before going forward.

Support Page

Their support page contains a variety of guides and common issues. You can browse at will through the titles and articles to find a solution to your problem. If you are not satisfied with the suggested topics, a search function is there to help you narrow down the results.

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